State of Retailing Online (SORO)
Produced annually in partnership between Shop.org and Forrester Research, The State of Retailing Online (SORO) study is the highly anticipated research that brings details of all aspects of eCommerce -- from marketing, social media and mobile to KPIs and profitability -- to the online retail community.
The "State of Retailing Online 2014: Key Metrics & Initiatives" survey is now in progress. If you haven't received your survey participation invitation via email, please contact Fiona Swerdlow, Head of Research at Shop.org. Please see also the SORO FAQs page for further information.