Thursday, September 13
EXPO Hall, Venetian-Sands Expo, Big Ideas Stage 2
The future of loyalty: Reimagining the customer relationship
Brands need to rethink customer loyalty. Effortless shopping and product value are table stakes, and with every retailer offering some kind of transactional loyalty program, these are no longer a primary competitive differentiator. As consumers become more sophisticated, how do you inspire loyalty beyond traditional programs, across all channels—at scale? Amit Sharma, Founder & CEO of Narvar, will share key strategies and examples of retailers who are on the right path.