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How to compete in the new era of retail

Friday, September 14
10:15am
–10:45am
EXPO Hall, Venetian-Sands Expo, Big Ideas Stage 2
How to compete in the new era of retail
Retailers are facing the most challenging, unforgiving business environment of the last 50 years. Because of Amazon, customers expect their purchase journey to be frictionless and nearly instant, regardless of the product in question. In response, retailers must enhance the shopping experience in the form of innovative offerings, like installation and assembly services, high-touch customer service, augmented reality, and personalization.
, Editor-in-Chief/Content Director
, Total Retail
, CEO
, Handy