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Heike Young


Senior Manager, Industry Strategy & Insights
Heike researches and writes about trends in retail, commerce, marketing, and customer experience for Salesforce. For two years, she hosted and produced an award-winning podcast for Salesforce: the Marketing Cloudcast. Before joining Salesforce, Heike was an editor of bestselling nonfiction books and managed social and content strategy for B2C brands with millions of followers. Heike's work has been featured in Forbes, AdWeek, VentureBeat, Wall Street Journal, Business Insider, and more.

Speaking in:

Thursday Sep 13
11:00 - 11:30 AM
Room 2401, Venetian-Sands Expo

Let TechStyle's Traci Inglis show you how to acquire new customers through online channels and offer them a better shopping experience through thoughtful - and profitable - personalization. You’ll learn about bringing in incremental... Read more