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Agenda

All sessions take place at the Venetian | Sands Expo


Wednesday, September 12

7:00 - 6:30pm

Location:
Exhibitor Setup Information Desk
Outside EXPO Hall, Venetian Ballroom (near Registration)

First Aid
Dial 7-5195 from any Convention Center phone or 702-733-5195

Lost & Found
7:00 AM - 4:30 PM | Bassano Rooms, Room 2701

Nursing Mothers’ Pod
Bassano Rooms, outside Room 2606

Registration

7:30 AM - 6:30 PM | Venetian Ballroom A-D Foyer

WiFi
Network: #shoporg18
Password: vegas2018

8:00 - 1:00pm

Location:
Room 2301, Venetian-Sands Expo

Separate registration required. Open to retailers only.

This program can be added to your Shop.org experience during the registration process or through the dashboard after registration has been completed.

In partnership with the Global eCommerce Leaders Forum (GELF), this half-day program explores how the global growth of ecommerce/mobile is impacting the incumbent, regional sales and distribution partners of retailers and brands selling internationally. You'll examine new partners and platforms vying for this business and the innovative technologies and go-to-market practices disrupting traditional models.

Sponsored by:

10:00 - 12:00pm

Location:
Room 2801, Venetian-Sands Expo

Separate registration required.

See how savvy retailers are using their understanding of changing behaviors and technology to enhance their customers’ journey. Participants can sign-up for experiential tours of retail stores to see, touch, and learn about current innovations. Hear from administrators during the multi-store stop on the features, innovations, store design experience, customer service enhancements, and brand stories.

Retail Stores Tour of the Venetian
The Grand Canal Shoppes at The Venetian, isn’t just a mere Las Vegas shopping mall, but a true shoppers paradise. With serenading gondoliers gliding down the Grand Canal, and the larger-than-life LOVE installation dominating the Waterfall Atrium of The Palazzo, your catered Retail Store Tour of world class retail stores, will provide our guests an experience beyond simple browsing.

Retail Stores Tour of Caesars Palace
The legendary and grand, Caesars Palace which is the home to beautiful villas, gourmet dining, superstar shows, and The Forum Shops. Known as “The Shopping Wonder of the World”, The Forum Shops are a must-see, all-encompassing experience as Las Vegas' definitive luxury shopping destination.

Retailers: Tours can be purchased when you register for Shop.org 2018 or through the dashboard after registration has been completed.

Exhibitors and Non-Retailers: Tours can be purchased onsite at registration or pre-show by calling Experient Customer Service at 800-974-9069 or 847-996-5898 M-F, 9am - 6pm ET.

10:00 - 4:00pm

10:00 - 4:00pm
Location:
Veronese Foyer, Venetian-Sands Expo
Join the National Retail Federation for authentic, insightful conversations with the industry's most interesting people. Hear retail executives, industry experts, entrepreneurs and influencers discuss trends, their career stories and the future of retail.

11:00 - 12:30pm

Location:
Shuttle pick-up, Sands Expo, Level 1

It pays to be a member. On Wednesday, September 12, NRF retail members are invited to kick off their Shop.org experience with a one-of-a-kind guided tour of the Zappos campus! Explore the headquarters of one of the most highly accredited retailers on the internet -- in just 90 minutes, you’ll learn about the company’s history, culture and story, all while enjoying facilities unlike any other you’ve seen before.

*Please note: shuttle leaves at 10:30 AM

If you are a NRF Retail Member and would like to register, please reach out to programs@nrf.com.

11:30 - 4:00pm

11:30 - 4:00pm
, Vice President, Principal Analyst
, Forrester Research
, @smulpuru
, Adjunct Prof., U.S. Military Academy
, Team Captain, First American Women's Everest Expedition
, CEO
, Soles4Souls
, Chair, Entrepreneurship & Open Innovation, Singularity University
, CEO, radical Ventures LLC
Location:
Room 2401, Venetian-Sands Expo

By invitation only.

Exclusively for a group of retail marketing, ecommerce, mobile, and technology executives, the Executive Afternoon program is an interactive mix of presentations, discussions, and networking.

This program is SOLD OUT. For any questions, please contact programs@nrf.com.

, Chair, Entrepreneurship & Open Innovation, Singularity University
, CEO, radical Ventures LLC
, Vice President, Principal Analyst
, Forrester Research
, @smulpuru
, Adjunct Prof., U.S. Military Academy
, Team Captain, First American Women's Everest Expedition
, CEO
, Soles4Souls

12:00 - 2:00pm

Location:
Room 2801, Venetian-Sands Expo

Separate registration required.

See how savvy retailers are using their understanding of changing behaviors and technology to enhance their customers’ journey. Participants can sign-up for experiential tours of retail stores to see, touch, and learn about current innovations. Hear from administrators during the multi-store stop on the features, innovations, store design experience, customer service enhancements, and brand stories.

Retail Stores Tour of the Venetian
The Grand Canal Shoppes at The Venetian, isn’t just a mere Las Vegas shopping mall, but a true shoppers paradise. With serenading gondoliers gliding down the Grand Canal, and the larger-than-life LOVE installation dominating the Waterfall Atrium of The Palazzo, your catered Retail Store Tour of world class retail stores, will provide our guests an experience beyond simple browsing.

Retail Stores Tour of Caesars Palace
The legendary and grand, Caesars Palace which is the home to beautiful villas, gourmet dining, superstar shows, and The Forum Shops. Known as “The Shopping Wonder of the World”, The Forum Shops are a must-see, all-encompassing experience as Las Vegas' definitive luxury shopping destination.

Retailers: Tours can be purchased when you register for Shop.org 2018 or through the dashboard after registration has been completed.

Exhibitors and Non-Retailers: Tours can be purchased onsite at registration or pre-show by calling Experient Customer Service at 800-974-9069 or 847-996-5898 M-F, 9am - 6pm ET.

1:00 - 2:30pm

Location:
Shuttle pick-up, Sands Expo, Level 1

It pays to be a member. On Wednesday, September 12, NRF retail members are invited to kick off their Shop.org experience with a one-of-a-kind guided tour of the Zappos campus! Explore the headquarters of one of the most highly accredited retailers on the internet -- in just 90 minutes, you’ll learn about the company’s history, culture and story, all while enjoying facilities unlike any other you’ve seen before.

*Please note: shuttle leaves at 12:30 PM

If you are a NRF Retail Member and would like to register, please reach out to programs@nrf.com.

2:00 - 4:00pm

Location:
Room 2801, Venetian-Sands Expo

Separate registration required.

See how savvy retailers are using their understanding of changing behaviors and technology to enhance their customers’ journey. Participants can sign-up for experiential tours of retail stores to see, touch, and learn about current innovations. Hear from administrators during the multi-store stop on the features, innovations, store design experience, customer service enhancements, and brand stories.

Retail Stores Tour of the Venetian
The Grand Canal Shoppes at The Venetian, isn’t just a mere Las Vegas shopping mall, but a true shoppers paradise. With serenading gondoliers gliding down the Grand Canal, and the larger-than-life LOVE installation dominating the Waterfall Atrium of The Palazzo, your catered Retail Store Tour of world class retail stores, will provide our guests an experience beyond simple browsing.

Retail Stores Tour of Caesars Palace
The legendary and grand, Caesars Palace which is the home to beautiful villas, gourmet dining, superstar shows, and The Forum Shops. Known as “The Shopping Wonder of the World”, The Forum Shops are a must-see, all-encompassing experience as Las Vegas' definitive luxury shopping destination.

Retailers: Tours can be purchased when you register for Shop.org 2018 or through the dashboard after registration has been completed.

Exhibitors and Non-Retailers: Tours can be purchased onsite at registration or pre-show by calling Experient Customer Service at 800-974-9069 or 847-996-5898 M-F, 9am - 6pm ET.

3:00 - 3:45pm

Location:
Shuttle pick-up, Sands Expo, Level 1

It pays to be a member. On Wednesday, September 12, NRF retail members are invited to kick off their Shop.org experience with a one-of-a-kind guided tour of the Zappos campus! Explore the headquarters of one of the most highly accredited retailers on the internet. You'll learn about the company’s history, culture and story, all while enjoying facilities unlike any other you’ve seen before.

*Please note: shuttle leaves at 2:30 PM 

If you are a NRF Retail Member and would like to register, please reach out to programs@nrf.com.

Main Stage Session

4:00 - 4:45pm

4:00 - 4:45pm
, CEO
, KIDBOX
, Chairman, Shop.org Board
, Global Digital Business Lead - Running, Nike, Inc.
, Host, Creator and Editorial Director
, NPR’s How I Built This and TED Radio Hour
, @guyraz
, Co-Founder and Chief Brand Officer
, Away
, @away
Location:
American Express Stage, Hall D, Venetian-Sands Expo

Acclaimed radio personality and podcast creator Guy Raz will bring his signature style to one-on-one conversations with two female entrepreneurs and retailers: Miki Berardelli, CEO of KIDBOX, and Jen Rubio, Co-Founder and Chief Brand Officer of Away. Live from the stage, he will bring the stories behind their business success and personal journeys to life.

Welcoming remarks will be delivered by Chairman of the Shop.org Board Kevin Ertell.

, CEO
, KIDBOX
, Chairman, Shop.org Board
, Global Digital Business Lead - Running, Nike, Inc.
, Host, Creator and Editorial Director
, NPR’s How I Built This and TED Radio Hour
, @guyraz
, Co-Founder and Chief Brand Officer
, Away
, @away

5:00 - 6:30pm

Location:
TAO Nightclub

What happens in Vegas...can have a major impact on your business! Expand your professional network and build new partnerships over drinks and light fare at this special reception.

Sponsored by:

Thursday, September 13

7:00 - 5:00pm

Location:
First Aid
Dial 7-5195 from any Convention Center phone or 702-733-5195

Lost & Found
7:00 AM - 4:30 PM | Bassano Rooms, Room 2701

Luggage/Coat Check
7:00 AM - 5:45 PM | Hall C Foyer

NRF Membership Information and 2019 Exhibiting & Sponsorship Opportunities
10:00 AM – 12:00 PM; 2:15 PM – 3:45 PM | EXPO Hall, back of 400 aisle

Nursing Mothers’ Pod
Bassano Rooms, outside Room 2606

Registration
7:00 AM - 5:00 PM | Venetian Ballroom A-D Foyer

WiFi
Network: #shoporg18
Password: vegas2018

8:00 - 8:45am

8:00 - 8:45am
Location:
American Express Stage, Hall D, Venetian-Sands Expo

Rise and shine, it’s coffee time! Grab a bite and fuel up for a big day of business innovation.

8:00 - 9:00am

Location:
Veronese Foyer, Venetian-Sands Expo

8:00 - 4:15pm

8:00 - 4:15pm
Location:
Room 2203, Venetian-Sands Expo
The Girls’ Lounge is coming to Shop.org 2018! The Girls’ Lounge, powered by The Female Quotient, creates experiential pop-ups at global conferences, corporations and college campuses where women connect, collaborate and activate change together. There is power in the pack.
 
The Girls’ Lounge will be open to women running (and rocking) the retail industry and attending Shop.org 2018. Attendees will hear exclusive Q&As, have access to networking areas and special experiences including free professional headshots.
 
For more information about the Girls’ Lounge @ Shop.org please contact us at programs@nrf.com
Main Stage Session

8:45 - 10:00am

8:45 - 10:00am
, Retail Vertical Strategy
, Pinterest
, @Pinterest
, Executive Chef
, Chica Las Vegas at the Venetian
, @lorenagarcia
, Managing Director, Retail Sector
, Google
, @GoogleRetail
, VP, Product Operations
, Major League Baseball
, @mlb
, Journalist
, Fast Company
, @seancaptain
, Lead Scientist, Silicon Valley Research Center
, JD.com
Location:
American Express Stage, Hall D, Venetian-Sands Expo

8:45 - 9:00am - Welcome to Shop.org Las Vegas!

When she opened CHICA right here at the Venetian, Chef Lorena Garcia became first female executive chef on the world-famous Las Vegas Strip. She will welcome you to the city and, drawing on her experience as a chef, entrepreneur, cookbook author, media personality, cookware designer and restaurateur, will share leadership insights about authentically building your brand and what ultimately is going to make the difference to your customers.

9:00 - 9:30am - How machine learning can help you deliver better customer experiences

There have been more significant changes in technology in the past 5 years than in the previous 20 - it’s changing our lives at an unprecedented pace. But with all the ways to connect that are possible today we ask ourselves, how many of them are really going to be meaningful to today’s consumer?

In this session, learn how today’s shopper is moving and buying across digital and the store, creating opportunities for retailers to engage them in ways never before possible -- and how AI and machine learning can help deliver the personalized, frictionless experiences they expect.

9:30 - 10:00am - Fast Company presents - Smarter, better, faster: How AI is shifting consumer preferences

With AI assistants rapidly becoming a ubiquitous part of American home life, consumers now expect brands to predict their wants and needs while seamlessly integrating into their everyday lives.  But consumer expectations and preferences vary greatly by demographic, geography, and career field. How can we harness this new wave of consumer data to create intuitive shopping experiences that evolve with the consumer journey?

, Journalist
, Fast Company
, @seancaptain
,
Moderator
, Executive Chef
, Chica Las Vegas at the Venetian
, @lorenagarcia
, Managing Director, Retail Sector
, Google
, @GoogleRetail
, Retail Vertical Strategy
, Pinterest
, @Pinterest
, VP, Product Operations
, Major League Baseball
, @mlb
, Lead Scientist, Silicon Valley Research Center
, JD.com

10:00 - 11:15am

Location:
Room 2801, Venetian-Sands Expo

Separate registration required. Open to retailers only.

Sign up for tours when you register for Shop.org 2018 or through the dashboard after registration has been completed.

These specially-curated tours help you explore Shop.org exhibitors based on the toughest business challenges facing retailers today.  Choose from the following tours:

AI, Conversational Commerce and Voice Technology
The use of voice technology is changing the way customers interact with retailers and with brands. See how retailers can leverage personalizing technologies via AI to better anticipate and serve their shoppers.

Personalization, Site Design and Usability
Personalization is the latest trend in retail. Understand what it takes to make site design, usability & hyper-personalization central to your offering.

10:00 - 12:00pm

Location:
EXPO Hall, Venetian Ballroom

Connect with solution providers and startups in the EXPO Hall and explore the latest tech at the Innovation Lab.

Innovation Lab sponsored by:

10:00 - 12:00pm
Location:
EXPO Hall, Venetian-Sands Expo, back of 1000 aisle

These curated or scheduled meetings between exhibitors and retailers help solution providers showcase their products to attendees in private meetings.

Separate registration required. Retailers and exhibitors only.

Sign up when you register for Shop.org 2018 or through the dashboard after registration has been completed.

10:15 - 10:45am

10:15 - 10:45am
Exhibitor Big Ideas
10:15 - 10:45am
, Dir., Analytics
, Cheetah Digital
Location:
EXPO Hall, Venetian-Sands Expo, Big Ideas Stage 3

While many brick-and-mortar retailers have shut their doors over the last several years, others are thriving and seeing continued growth. At the core of any retailer’s success - digital or traditional - is the proper use of an immense amount of data and the insights it provides.

Join Jacob Davis, Director, Analytics at Cheetah Digital, to learn how to use data to connect digital and traditional commerce to drive business outcomes.

, Dir., Analytics
, Cheetah Digital
10:15 - 10:45am
, GM, North America
, Amplience
Location:
EXPO Hall, Venetian-Sands Expo, Big Ideas Stage 2
Today’s consumer behaves differently than even a few years ago. They are accustomed to more choice, has higher expectations of the shopping experience, acts “mobile first”, and connects with peers on social media to make more informed decisions. In a mobile-first world where shoppers have limited attention but almost unlimited choice, the key challenge facing retailers is around shopper engagement. At Amplience we understand that all solutions lie in delivering more effective and relevant content, and deepening customer relationships with more engaging storytelling.
, GM, North America
, Amplience
10:15 - 10:45am
, CEO
, JEGS High Performance
, Strategy Director, Client Services
, Listrak
Location:
EXPO Hall, Venetian-Sands Expo , Big Ideas Stage 1
For JEGs High Performance, speed is everything - both on the track and off. Partnering with Listrak in 2018 has proven to drive the business.  Hear how JEGs moved from an ad-hoc anecdotal culture to a data driven culture by using the power of AI3 - Actual Intelligence plus Artificial Intelligence plus Analytics Insights. Using things like predictive analytics together with machine learning and the actual intelligence of team members, JEGs is executing strategies and campaigns that are solving business challenges. 
, Strategy Director, Client Services
, Listrak
, CEO
, JEGS High Performance

11:00 - 11:30am

11:00 - 11:30am
, Chief Customer Officer
, KWI
, Co-Founder
, Shoes of NYC
, @shoes_of_nyc
, President and COO
, Dylan's Candy Bar
, @DylansCandyBar
, Chief Revenue Officer
, POPSUGAR
, @gschiller
Location:
Room 2305, Venetian-Sands Expo

Leading publishers and brands use content to drive commerce both online and in-store: it authentically shapes their brand message, powers compelling storytelling, and keeps customers coming back for helpful insights.  Digitally savvy companies Dylan's Candy Bar, Shoes of NYC and POPSUGAR share how they put content to work and reap the rewards.

, Chief Customer Officer
, KWI
,
Moderator
, President and COO
, Dylan's Candy Bar
, @DylansCandyBar
, Co-Founder
, Shoes of NYC
, @shoes_of_nyc
, Chief Revenue Officer
, POPSUGAR
, @gschiller
Topics covered: Marketing
11:00 - 11:30am
, CEO and Co-Founder
, The Science Project
, @JeremyBergstein
, Director and Founder, Innovation Lab
, The Neiman Marcus Group, Inc.
, CEO and Founder
, Brickwork
, CEO
, Perch Interactive
, @trevorsumner
, Dir., Global Retail Operations Strategy
, Kate Spade
, @katespadeny
Location:
Room 2303, Venetian-Sands Expo
With so many technologies already in the field, and exponentially more about to enter the market, what is right for you? This rapid-fire session will cover in-store technologies that are raising the stakes and delivering on the metrics you care about: driving traffic, converting sales and increasing revenue. You'll hear what it is, what it does, what products it’s best suited for, and why retailers are loving it.
, CEO and Co-Founder
, The Science Project
, @JeremyBergstein
,
Moderator
, Director and Founder, Innovation Lab
, The Neiman Marcus Group, Inc.
, Dir., Global Retail Operations Strategy
, Kate Spade
, @katespadeny
, CEO and Founder
, Brickwork
, CEO
, Perch Interactive
, @trevorsumner
11:00 - 11:30am
, President, JustFab and ShoeDazzle
, TechStyle Fashion Group
, @TechStyle
, Senior Manager, Industry Strategy & Insights
, Salesforce
, @YoungHeike
Location:
Room 2401, Venetian-Sands Expo

Let TechStyle's Traci Inglis show you how to acquire new customers through online channels and offer them a better shopping experience through thoughtful - and profitable - personalization. You’ll learn about bringing in incremental revenue through your .com versus siphoning sales from pre-existing store shoppers; leveraging the power of your digital data to replicate the 1:1 customer-storekeeper experience; getting to know your online shopper as if you were standing in the store with them...and so much more!

, Senior Manager, Industry Strategy & Insights
, Salesforce
, @YoungHeike
,
Moderator
, President, JustFab and ShoeDazzle
, TechStyle Fashion Group
, @TechStyle
11:00 - 11:30am
, CEO
, Sur La Table
, CEO
, FitForCommerce
, @FitForCommerce
, SVP, Digital Commerce
, Cornerstone Brands Inc.
, @HSN
, Founder and CEO
, Adlucent
, @migriffin
, VP, Digital Commerce
, The Neiman Marcus Group Inc.
, @neimanmarcus
, Managing Partner
, FOCUS Training
, @FOCUS_Mel
Location:
Room 2501, Venetian-Sands Expo

Here's your chance for interactive learning and networking about everything you're hearing, seeing and doing at Shop.org. Pick a table and topic, and be led in conversation with your peers by an industry executive. These are off-the-record safe spaces to meet other attendees, brainstorm and take ideas from the hypothetical to the practical.

Customer Journey, with Bryon Colby

Culture, Talent and Organizational Structure, with Josh Friedman

Beyond Retail: Lessons from Grocery, CPG, Travel and More, with Michael Griffin

Getting Buy In From the C Suite, with Billy May

New Retail Models, with Bernardine Wu

, Managing Partner
, FOCUS Training
, @FOCUS_Mel
,
Moderator
, SVP, Digital Commerce
, Cornerstone Brands Inc.
, @HSN
, VP, Digital Commerce
, The Neiman Marcus Group Inc.
, @neimanmarcus
, Founder and CEO
, Adlucent
, @migriffin
, CEO
, Sur La Table
, CEO
, FitForCommerce
, @FitForCommerce
11:00 - 11:30am
, Chief Product Officer
, Zenni Optical
, @zennioptical
, President and CEO
, NYDJ
, @officialnydj
, Managing Editor
, Glossy
, @hilarymilnes
Location:
Room 2201, Venetian-Sands Expo
Quick: Can you name the retailer who has sold 20 million pairs of prescription glasses online?  Which is the number one selling women’s denim brand at U.S. department stores? First guesses are often incorrect as shoppers’ mistake flash and sizzle for success. Join two leading brands for the stories and secrets of their large-scale success that you haven't been able to hear before.
, Managing Editor
, Glossy
, @hilarymilnes
,
Moderator
, President and CEO
, NYDJ
, @officialnydj
, Chief Product Officer
, Zenni Optical
, @zennioptical
Topics covered: Customer Experience | Marketing

11:00 - 11:45am

11:00 - 11:45am
Location:
Veronese Foyer, Venetian-Sands Expo

The Profitero Podcast showcases retail and eCommerce industry thought leaders and operators to share insight on the key trends, strategies, and capabilities defining growth and outperformance.

11:30 - 12:00pm

11:30 - 12:00pm
Exhibitor Big Ideas
11:30 - 12:00pm
, Senior Director, Product Marketing
, Skava
Location:
EXPO Hall, Venetian-Sands Expo, Big Ideas Stage 3
Slow development cycles, costly integration, scale limitations, and friction meeting your business needs are just some of the signs it might be time to break up with your existing commerce platform. Learn practical strategies and the benefits of moving off your legacy solution to a modern microservices platform. Stop throwing money at maintenance and reinvest in delivering unique customer journeys!
, Senior Director, Product Marketing
, Skava
11:30 - 12:00pm
, Solutions Consultant
, Magento, An Adobe Company
Location:
EXPO Hall, Venetian-Sands Expo, Big Ideas Stage 2
Poor conversion rates and clunky experiences are weighing down most responsive websites today so it’s no surprise that some brands are choosing to absorb the cost of supporting mobile apps rather than risk losing customers. Enter Progressive Web Apps (PWAs): the next major shift in technology for exceptional shopping experiences that are delivering true business results. Learn how PWAs can make your mobile web experiences “app like” and help you grow your mobile ROI.
, Solutions Consultant
, Magento, An Adobe Company
11:30 - 12:00pm
, Sr. Director, Industry Solutions Retail
, Salesforce
Location:
EXPO Hall, Venetian-Sands Expo, Big Ideas Stage 1

Technology has changed the world around us, including how we work, how we play, and how we shop. This disruption has left some retailers struggling to find new ways to connect with the modern shopper.

Saddled with massive investments in physical storefronts and legacy IT systems, it may seem impossible to crack the shopper loyalty code. But amidst bankruptcy filings and store closings, retail's future actually looks brighter than ever. Learn how leading brands are elevating the consumer experience to win back shopper love.

, Sr. Director, Industry Solutions Retail
, Salesforce

12:00 - 12:45pm

12:00 - 12:45pm
Location:
Veronese Foyer, Venetian-Sands Expo
A podcast series covering technologies and business turning the wheels of online and offline retail featuring interviews with leader and specialists of the most innovative technologies used in retail.

12:00 - 1:30pm

12:00 - 1:30pm
Location:
Restaurant Row, The Venetian

Open to Retailers and Exhibitors only.

Located at The Venetian's Restaurant Row, these lunches, hosted by NRF, will feature quirky questions posed to small groups to get the conversation started. It's the perfect way to meet new people and build business relationships at the same time!

For Press, Analysts, Consultants and Non-retail attendees, we will offer an exclusive lunch presentation in Room 2401.

Sponsored by:

12:00 - 1:30pm
, Chief Economist
, National Retail Federation
, Assistant Commissioner for Industry Employment Statistics
, U.S. Bureau of Labor Statistics
, President
, W.E. Upjohn Institute
, Head Economist and Senior Data Scientist
, Intel Corp.
Location:
Room 2401, Venetian-Sands Expo

Open to registered Press, Analysts, Non-exhibitors and Non-retailers. No audio/video recording permitted during this session.

What an economist wants you to know about innovation and the future of jobs.

, President
, W.E. Upjohn Institute
, Head Economist and Senior Data Scientist
, Intel Corp.
, Chief Economist
, National Retail Federation
, Assistant Commissioner for Industry Employment Statistics
, U.S. Bureau of Labor Statistics

12:50 - 1:45pm

12:50 - 1:45pm
Location:
Veronese Foyer, Venetian-Sands Expo

Omni Talk is a production of RedArcherRetail.com and OmniTalk.blog, hosted by leading omnichannel retail expert, Chris Walton, founder of Red Archer Retail. His podcast dives into the top retail news headlines of the week in just five quick minutes, all in Chris’s signature candid and humorous style. including serious and sometimes comic musings on the past, present and future of retail.

Main Stage Session

1:30 - 2:15pm

1:30 - 2:15pm
, Founder and CEO
, Zuckerberg Media
, GM, Commerce
, BuzzFeed Media Brands
, @tasty
, Journalist
, Fast Company
, @seancaptain
Location:
American Express Stage, Hall D, Venetian-Sands Expo

Some of the most successful and buzzy recent collaborations in retail involved brands successfully combining distinct points of view. The upside is obvious — these collaborations allow brands with a similar ethos and a willingness to experiment the opportunity to tap into a consumer base they might not otherwise have access to, surely not as organically. But what might not be as second-nature is how brands identify their best industry crossover, and from there, the right brands to approach.


Tweet your questions to #FastCoCollabs ! 

, Journalist
, Fast Company
, @seancaptain
,
Moderator
, GM, Commerce
, BuzzFeed Media Brands
, @tasty
, Founder and CEO
, Zuckerberg Media

2:00 - 2:45pm

2:00 - 2:45pm
Location:
Veronese Foyer, Venetian-Sands Expo
Brick & Data podcast is all about retail news, analytics, and tech. We cover trending news of the week, surface game changer technologies, and explore how retailers are surviving and thriving.

2:15 - 2:45pm

2:15 - 2:45pm
Exhibitor Big Ideas
2:15 - 2:45pm
, Sr. Director, Solutions Engineering
, RichRelevance
Location:
EXPO Hall, Venetian-Sands Expo, Big Ideas Stage 1
Today, your customers expect an experience that is not only relevant, but personal and intuitive. Learn from real-world case studies about how brands and retailers are competing with Amazon with the power of AI-driven personalization across the lifecycle, enabling them to treat every customer as a segment of one, driving brand engagement, revenue uplift and loyalty.
, Sr. Director, Solutions Engineering
, RichRelevance
2:15 - 2:45pm
, Digital Marketing Manager
, Bob's Red Mill
Location:
EXPO Hall, Venetian-Sands Expo, Big Ideas Stage 2
It only took 10 months using TurnTo for BobsRedMill.com to generate over 30,000 points of customer generated content, when in the previous 8 years they only generated 1, 300 points of CGC! Bobs Red Mill’s marketing team was able to utilize this customer generated content for their website, promotional emails and print materials. This session will address how this content increased their sales, strengthened shopper engagement and created a strong foundation for customer loyalty.
, Digital Marketing Manager
, Bob's Red Mill
2:15 - 2:45pm
, Co-Founder and Chief Customer Officer
, True Fit
Location:
EXPO Hall, Venetian-Sands Expo, Big Ideas Stage 3
Data creates opportunities for retailers to both power personalized customer experiences and identify insights that can transform their business. However, the complex characteristics of people, products, and shopping behaviors are oversimplified into concepts like “averages” or “segments” and leave customer experiences generic and uninspiring.
 
In this session, Jessica Murphy, True Fit Co-Founder and CCO, will discuss the “Flaw of Averages” and showcase how leading retailers are putting their data to work in a virtuous cycle of personalization to enhance every touchpoint in the customer journey.
, Co-Founder and Chief Customer Officer
, True Fit

2:15 - 3:30pm

Location:
Room 2801, Venetian-Sands Expo

Separate registration required. Open to retailers only.

Sign up for tours when you register for Shop.org 2018 or through the dashboard after registration has been completed.

These specially-curated tours help you explore Shop.org exhibitors based on the toughest business challenges facing retailers today.  Choose from the following tours:

Seamless Customer Experience, Omnichannel and Beyond
If your customers are not getting a seamless Omnichannel experience on all channels you may not be engaging them. Learn what it takes to connect with consumers on all devices and in the store.

AI, Conversational Commerce, and Voice Technology
The use of voice technology is changing the way customers interact with retailers and with brands. See how retailers can leverage personalizing technologies via AI to better anticipate and serve their shoppers.

Personalization, Site Design and Usability
Personalization is the latest trend in retail. Understand what it takes to make site design, usability & hyper-personalization central to your offering.

2:15 - 3:45pm

Location:
EXPO Hall, Venetian Ballroom

Connect with solution providers and startups in the EXPO Hall and explore the latest tech at the Innovation Lab.

Innovation Lab sponsored by:

Location:
EXPO Hall, Venetian-Sands Expo, back of 1000 aisle

These curated or scheduled meetings between exhibitors and retailers help solution providers showcase their products to attendees in private meetings.

Separate registration required. Retailers and exhibitors only.

Sign up when you register for Shop.org 2018 or through the dashboard after registration has been completed.

3:00 - 3:30pm

3:00 - 3:30pm
Exhibitor Big Ideas
3:00 - 3:30pm
, Marketing Director
, Sealed Air Corp
Location:
EXPO Hall, Venetian-Sands Expo, Big Ideas Stage 3
The job of marketing a brand in the e-commerce era has never been harder. While most e-retailers focus attention and investments on clicks, views, and cart conversions, there's something important they still aren’t considering: the at-home unboxing experience.  Sealed Air will share proprietary research on what online shoppers really think about their e-commerce delivery experiences and share advice on what brands need to do to meet and beat expectations for what a "good" brand experience really looks like.
, Marketing Director
, Sealed Air Corp
3:00 - 3:30pm
, Marketing Director, Americas
, Emarsys
Location:
EXPO Hall, Venetian-Sands Expo, Big Ideas Stage 1

Many marketers say they have tech stacks, but in reality, they have become consumed by them. Why? It’s the ongoing search to assemble the magical tech stack that will get us ahead of the competition. A giant stack is nothing to be proud of, though. In fact, it’s inefficient, expensive, and introduces immense organizational risk. In this talk, we’ll discuss why you should use caution when constructing your tech stack and propose ways to avoid common mistakes today’s marketing leaders make related to technology.

, Marketing Director, Americas
, Emarsys
3:00 - 3:30pm
, CEO and Founder
, Narvar
Location:
EXPO Hall, Venetian-Sands Expo, Big Ideas Stage 2
Brands need to rethink customer loyalty. Effortless shopping and product value are table stakes, and with every retailer offering some kind of transactional loyalty program, these are no longer a primary competitive differentiator. As consumers become more sophisticated, how do you inspire loyalty beyond traditional programs, across all channels—at scale? Amit Sharma, Founder & CEO of Narvar, will share key strategies and examples of retailers who are on the right path.
, CEO and Founder
, Narvar

3:00 - 3:45pm

Location:
EXPO Hall, Venetian-Sands Expo

The bar is open! Unwind with adult beverages, delicious apps and some good conversation with other retail innovators.  And don't miss your chance to see artist Napkin Killa in action.

3:00 - 3:45pm
Location:
Veronese Foyer, Venetian-Sands Expo
A retail-focused podcast looking at the future of digital commerce - Conversational Commerce, Augmented/Virtual Reality, Cognitive Commerce, Contextual Commerce, Voice Commerce and more.

3:45 - 4:15pm

3:45 - 4:15pm
, Dir., Next Gen Experiences
, Wayfair LLC
, @shreniksadalgi
, EVP and Chief Experience Officer, DCX Practice
, Capgemini
, @Capgemini
, VP, Go-to-Market
, Voysis
, @ericbisceglia
Location:
Room 2401, Venetian-Sands Expo
Voice recognition technology is poised to become the most immediate, relevant and revealing tool retailers will have in their quest to understand customer intent and provide the next level in seamless commerce. Join our panel of industry experts as they discuss what factors to consider when implementing voice technology, how retailers are successfully using this technology now, and what the future holds for AI-based voice recognition programming.
, EVP and Chief Experience Officer, DCX Practice
, Capgemini
, @Capgemini
,
Moderator
, VP, Go-to-Market
, Voysis
, @ericbisceglia
, Dir., Next Gen Experiences
, Wayfair LLC
, @shreniksadalgi
3:45 - 4:15pm
, EVP and Chief Strategy Officer
, JGA, Inc.
, General Manager and VP, Sales
, BARK
, @barkbox
, SVP, Sales
, Knot Standard
, @KnotStandard
Location:
Room 2201, Venetian-Sands Expo
With technological integrations providing breakthrough moments left and right, companies must stand out and engage customers with both innovative products and purchasing experiences. Knot Standard consumers expect authentic personalization and product customization options, and they expect it to be quick--without sacrificing quality. The loyal customers of BARK, maker of BarkBox, thrive on its raw personality and dog-first mentality, so the company partners with like-minded brands to create meaningful experiences and curated storytelling to deepen its connection with dog parents. Hear how both create compelling experiences around their brands and keep their products innovative.
, EVP and Chief Strategy Officer
, JGA, Inc.
,
Moderator
, General Manager and VP, Sales
, BARK
, @barkbox
, SVP, Sales
, Knot Standard
, @KnotStandard
3:45 - 4:15pm
, Chief Marketing Officer
, PGA TOUR Superstore
, @mattcorey
, Global Lead, Customer Innovation Network
, Accenture
, @Accenture
, Founder and CEO
, by REVEAL
, @by_REVEAL
Location:
Room 2303, Venetian-Sands Expo
Do you know what moments matter to your customers?  Join PGA TOUR Superstore, retail pop-up innovator by REVEAL and Accenture's Customer Innovation Network to understand why these moments are so important to your business--and take a virtual tour of retail stores that are creating unique in-store shopping experiences that transform customer experience into customer loyalty.
, Global Lead, Customer Innovation Network
, Accenture
, @Accenture
,
Moderator
, Founder and CEO
, by REVEAL
, @by_REVEAL
, Chief Marketing Officer
, PGA TOUR Superstore
, @mattcorey
Location:
Room 2301, Venetian-Sands Expo
Want to know the secrets of the best of the best in retail? Join Meyar Sheik, Certona CEO & Co-founder, as he shares how leading retailers in the beauty, fast fashion, home improvement, active wear, outdoor sports gear, B2B and grocery industries are leveraging personalization tactics to increase revenue and improve the customer experience. Discover real uses cases that drive real results.

sponsor logo

, CEO
, Certona
, @Certona
3:45 - 4:15pm
, Dir., Industry Strategy and Marketing
, Adobe
, @Klein4Retail
, VP, Retail Experience
, Verizon
, @andreawass
, Sr. Director, Growth Analytics
, eBay
, @ebaynewsroom
Location:
Room 2305, Venetian-Sands Expo
Your marketing strategy and execution need to be changing at the same pace - if not faster - than the industry. Are you measuring the right metrics to get you there? Learn what's most important when analytics take a wrong turn, how acquisition and brand awareness metrics differ, and get the latest updates on testing.
, Dir., Industry Strategy and Marketing
, Adobe
, @Klein4Retail
,
Moderator
, Sr. Director, Growth Analytics
, eBay
, @ebaynewsroom
, VP, Retail Experience
, Verizon
, @andreawass
Topics covered: Marketing

3:45 - 4:30pm

3:45 - 4:30pm
Location:
Veronese Foyer, Venetian-Sands Expo

4:15 - 4:45pm

4:15 - 4:45pm
Location:
American Express Stage, Hall D, Venetian-Sands Expo
Main Stage Session

4:30 - 5:15pm

4:30 - 5:15pm
, SVP, Marketing
, Glossier
, @glossier
, Journalist
, Fast Company
, @seancaptain
, VP, Product
, GIPHY
, @giphy
Location:
American Express Stage, Hall D, Venetian-Sands Expo

The most successful brands of today are actively cultivating a community of consumers.  The ultimate “super-consumers” go beyond the typical evangelist, becoming co-creators who build on existing products, inspire new ones, and establish dynamic communities—all of which deepen their relationship with the brand. We’ll take a look at how giving consumers a stake in brand equity and creativity can lead to explosive growth and innovation.


Tweet your questions to #FastCoCMO !

, Journalist
, Fast Company
, @seancaptain
,
Moderator
, VP, Product
, GIPHY
, @giphy
, SVP, Marketing
, Glossier
, @glossier

Friday, September 14

7:30 - 4:30pm

Location:

First Aid
Dial 7-5195 from any Convention Center phone or 702-733-5195

Lost & Found
7:00 AM - 4:30 PM | Bassano Rooms, Room 2701

Luggage/Coat Check
7:30 AM - 5:00 PM | Hall C Foyer

NRF Membership Information and 2019 Exhibiting & Sponsorship Opportunities
10:00 AM – 12:00 PM; 1:30 PM – 3:00 PM | EXPO Hall, Venetian Ballroom, back of 400 aisle

Nursing Mothers’ Pod
Bassano Rooms, outside Room 2606

Registration

7:00 AM - 4:00 PM | Venetian Ballroom A-D Foyer

WiFi
Network: #shoporg18
Password: vegas2018

8:00 - 8:45am

8:00 - 8:45am
Location:
American Express Stage, Hall D, Venetian-Sands Expo

Grab some coffee and a bite to eat before going out and changing the face of retail.

8:00 - 12:00pm

8:00 - 12:00pm
Location:
Room 2203, Venetian-Sands Expo
The Girls’ Lounge is coming to Shop.org 2018! The Girls’ Lounge, powered by The Female Quotient, creates experiential pop-ups at global conferences, corporations and college campuses where women connect, collaborate and activate change together. There is power in the pack.
 
The Girls’ Lounge will be open to women running (and rocking) the retail industry and attending Shop.org 2018. Attendees will hear exclusive Q&As, have access to networking areas and special experiences including free professional headshots.
 
For more information about the Girls’ Lounge @ Shop.org please contact us at programs@nrf.com
Main Stage Session

8:45 - 10:00am

8:45 - 10:00am
, Former CMO
, Macy's, Inc.
, New Services and Emerging Tech Leader
, PwC
, @ScottLikens
, EVP, CVS Health, and President
, CVS Pharmacy
Location:
American Express Stage, Hall D, Venetian-Sands Expo

8:45 – 9:00am – Winners of the Shop.org Innovation Awards

Winners from the first Shop.org Innovation Awards will be announced on the main stage by Martine Reardon, Former CMO, Macy's.  Winners will include 4 category winners from the Innovation Lab, 1 winner from the Startup Zone, and 1 Shop.org Attendee Choice Award selected by attendees voting in the Shop.org mobile app. 

9:00 - 9:30am – Innovating for tomorrow: The power of purpose and a customer-first mindset

CVS Pharmacy is setting itself on a path to transform the customer journey and develop industry leading innovation shaped by this customer-centric vision. Hourican will share his strategic vision—imparting insight and experiences spanning from his early days in retail to his newest role as President of CVS Pharmacy, including the importance of delivering on customer expectations that are evolving as rapidly as the retail environment.

9:30 - 10:00am A retailer's guide to blockchain

Head back to your office with a new level of confidence talking about blockchain, how it works and - most importantly - why it matters for our industry. PwC will provide a primer on the technology, cover major areas of impact within retail, and highlight some early winners so you have implementable ideas and a short list of who to watch for what’s next in this rapidly evolving conversation.
 

Tweet your questions to #PwCBlockchain !

, EVP, CVS Health, and President
, CVS Pharmacy
, New Services and Emerging Tech Leader
, PwC
, @ScottLikens
, Former CMO
, Macy's, Inc.

10:00 - 10:45am

10:00 - 10:45am
Location:
Veronese Foyer, Venetian-Sands Expo
Think Commerce is a weekly podcast hosted by ecommerce veteran Jon Feldman from Skava and guest speakers chatting about enterprise digital commerce, industry trends, and the technologies that power shoppable experiences.

10:00 - 11:15am

Location:
Room 2801, Venetian-Sands Expo

Separate registration required. Open to retailers only.

Sign up for tours when you register for Shop.org 2018 or through the dashboard after registration has been completed.

These specially-curated tours help you explore Shop.org exhibitors based on the toughest business challenges facing retailers today.  Choose from the following tours:

Marketing Awareness, Acquisition and Analytics
What customers want today is a product or service they value from a seller they trust. Meet with vendors who help retailers use analytics to create awareness that result in customer acquisition.

Future Tech: Blockchain, AR/VR and more
Blockchain’s initial potential in retail is to assist in supply chain/logistics and for transparency. AR &VR is already enabling 3D product visualization for retail. See what it will take to utilize these technologies in retail today.

10:00 - 12:00pm

Location:
EXPO Hall, Venetian Ballroom

Connect with solution providers and startups in the EXPO Hall and explore the latest tech at the Innovation Lab.

Innovation Lab sponsored by:

10:00 - 12:00pm
Location:
EXPO Hall, Venetian-Sands Expo, back of 1000 aisle

These curated or scheduled meetings between exhibitors and retailers help solution providers showcase their products to attendees in private meetings.

Separate registration required. Retailers and exhibitors only.

Sign up when you register for Shop.org 2018 or through the dashboard after registration has been completed.

10:15 - 10:45am

10:15 - 10:45am
Exhibitor Big Ideas
10:15 - 10:45am
, Editor-in-Chief/Content Director
, Total Retail
, CEO
, Handy
Location:
EXPO Hall, Venetian-Sands Expo, Big Ideas Stage 2
Retailers are facing the most challenging, unforgiving business environment of the last 50 years. Because of Amazon, customers expect their purchase journey to be frictionless and nearly instant, regardless of the product in question. In response, retailers must enhance the shopping experience in the form of innovative offerings, like installation and assembly services, high-touch customer service, augmented reality, and personalization.
, Editor-in-Chief/Content Director
, Total Retail
, CEO
, Handy
10:15 - 10:45am
, CEO
, flexReceipts
Location:
EXPO Hall, Venetian-Sands Expo, Big Ideas Stage 3
Get the majority of your customers to provide their best email address in return for this email from you. The email boasts the highest engagement (open and click-through rates) of any customer email. It is an essential catalyst for superior post-purchase journeys. The email supports Voice of the Customer (VoC) and Customer Lifetime Value (LTV) goals. And, it alone can draw up to a six-figure revenue. Sound too good to be true? Tomas Diaz will demonstrate. Don’t miss this talk!
, CEO
, flexReceipts
10:15 - 10:45am
, Chief Digital Officer
, Infogroup
, President
, Yes Lifecycle Marketing
Location:
EXPO Hall, Venetian-Sands Expo, Big Ideas Stage 1
In this presentation, we will rethink the concept of the customer journey. In reality, few consumers remain in the loyalty stage of their journey. Instead, they move from stage to stage in cycles throughout their life. In this session, we will provide tactical advice on ways to win your customers’ passion and advocacy at each stage of their relationship with your brand through comprehensive data, prescriptive insights and sophisticated technology. We’ll define advocacy and consumer passion for all consumer generations at all phases of their journey.
, President
, Yes Lifecycle Marketing
, Chief Digital Officer
, Infogroup

11:00 - 11:30am

11:00 - 11:30am
, Head of Customer Research, Zappos.com
, Zappos
, Chief Operations Officer
, Dolly
, @KTothSmith
Location:
Room 2303, Venetian-Sands Expo
Consumer demands have transformed the way retailers and brands approach fulfillment and delivery. Forget focusing on managing the last mile - being competitive now demands that companies go the extra mile. Our panelists will explore the biggest factors transforming last mile logistics and how they’re meeting and exceeding the challenge.
, Chief Operations Officer
, Dolly
, @KTothSmith
,
Moderator
, Head of Customer Research, Zappos.com
, Zappos
Topics covered: New Retail Models | Supply Chain
11:00 - 11:30am
, Consumer Markets Lead
, Fuel by McKinsey & Co.
, @kfenyo
, General Partner
, Commerce Ventures
, @mnichols47
, Researcher
, MIT Media Lab
, https://twitter.com/medialab
, Co-Founder and Chief Marketing Officer
, PipeCandy
, @PipeCandy
Location:
Room 2201, Venetian-Sands Expo
With a finger on the pulse of retail and an eye towards its future, industry experts are identifying and tracking trends that will help you assess your business today and plan how you pivot and invest tomorrow. Come and hear valuable insights and predictions from our panel of retail experts.
, Consumer Markets Lead
, Fuel by McKinsey & Co.
, @kfenyo
,
Moderator
, Researcher
, MIT Media Lab
, https://twitter.com/medialab
, General Partner
, Commerce Ventures
, @mnichols47
, Co-Founder and Chief Marketing Officer
, PipeCandy
, @PipeCandy
Topics covered: Loyalty | Trends, Forecasting
11:00 - 11:30am
, Vice President, Principal Analyst
, Forrester Research
, @smulpuru
, EVP, Business Development
, Macy's Inc.
, @macys
, General Manager, Retail
, Lovepop Cards
, @lovepop
, VP, Communications
, Etsy
, @msdoyley
Location:
Room 2301, Venetian-Sands Expo
Online marketplaces are booming, and revenues are expected to double in five years. Shoppers love marketplaces because they can compare products and prices all in one place and buy multiple products from numerous brands. Understandably, everyone now wants a piece of the action. How are established marketplaces maintaining their edge? What strategies do merchants and brands have up their sleeve? We answer these questions and more as we explore the future of marketplaces.
, Vice President, Principal Analyst
, Forrester Research
, @smulpuru
,
Moderator
, VP, Communications
, Etsy
, @msdoyley
, EVP, Business Development
, Macy's Inc.
, @macys
, General Manager, Retail
, Lovepop Cards
, @lovepop
11:00 - 11:30am
, Chief Client Officer
, Acceleration Partners
, @accelerationpar
, Head of Performance Partnerships
, Uber
, @kzorz
, Head of Affiliate
, BuzzFeed
, @BuzzFeed
Location:
Room 2401, Venetian-Sands Expo
Managing partnerships has helped global powerhouse entities such as Uber expand their businesses and grow customer acquisition, and publishers such as Buzzfeed monetize partnerships in new, effective ways. Making partnerships work requires regular communication, a consistent reviewing of data and performance metrics and relationship built on transparency and aligned incentives. Our experts will explore next-generation affiliate/partner programs and lay the groundwork for mutual success.
, Chief Client Officer
, Acceleration Partners
, @accelerationpar
,
Moderator
, Head of Affiliate
, BuzzFeed
, @BuzzFeed
, Head of Performance Partnerships
, Uber
, @kzorz
Topics covered: Data, Analytics | Marketing
11:00 - 11:30am
, CEO
, ZIVELO
, @htcypher
, SVP, Technology, Full Price Selling
, Nordstrom
, @Nordstrom
Location:
Room 2305, Venetian-Sands Expo

Mentions of Artificial Intelligence are everywhere, but how can AI actually help your business increase revenue or improve ROI? In this session, Healey Cypher (CEO, ZIVELO) and Brian Gill (SVP, Technology, Full Price Selling, Nordstrom) separate the signal from the noise by providing concrete examples of how AI is already reshaping the entire retail landscape: from discovering customer intent, through the sale and fulfillment, and all the way to retention and loyalty programs.

, CEO
, ZIVELO
, @htcypher
,
Moderator
, SVP, Technology, Full Price Selling
, Nordstrom
, @Nordstrom
11:00 - 11:30am
, Founder and CEO
, Fitzroy
, @fitzroytoys
, Director, Retail
, Snapchat
, @Snapchat
, New Services and Emerging Tech Leader
, PwC
, @ScottLikens
, Global SVP, Content + Innovation
, Essence
, @essenceglobal
, Managing Partner
, FOCUS Training
, @FOCUS_Mel
Location:
Room 2501, Venetian-Sands Expo

Here's your chance for interactive learning and networking about everything you're hearing, seeing and doing at Shop.org. Pick and table and topic, and be led in conversation with your peers by an industry executive. These are off-the-record safe spaces to meet other attendees, brainstorm and take ideas from the hypothetical to the practical.

Platforms and Marketplaces, with Stefanie Botelho

Blockchain, with Scott Likens

Marketing, with Marni Schapiro and Jeremy Sigel

, Managing Partner
, FOCUS Training
, @FOCUS_Mel
,
Moderator
, Founder and CEO
, Fitzroy
, @fitzroytoys
, New Services and Emerging Tech Leader
, PwC
, @ScottLikens
, Director, Retail
, Snapchat
, @Snapchat
, Global SVP, Content + Innovation
, Essence
, @essenceglobal

11:00 - 11:45am

11:00 - 11:45am
Location:
Veronese Foyer, Venetian-Sands Expo

11:30 - 12:00pm

11:30 - 12:00pm
Exhibitor Big Ideas
11:30 - 12:00pm
, VP, Product Strategy
, RedPoint Global
Location:
EXPO Hall, Venetian-Sands Expo, Big Ideas Stage 3

How can retailers automate and deliver real-time interactions in the age of the empowered consumer? The name of the game is leveraging all data sources to create a single view of the customer from anonymous to known. Join Patrick Tripp, VP of Product Strategy at RedPoint Global to learn how to unify data through a customer data platform (CDP), understand customers through identity resolution, and deliver real-time experiences at speed and scale.

, VP, Product Strategy
, RedPoint Global
11:30 - 12:00pm
, VP, Marketing
, MERIDIUN
, @berkleyegenes
, Chief Revenue Officer
, MERIDIUN
, @scofini
Location:
EXPO Hall, Venetian-Sands Expo, Big Ideas Stage 1

Consumers have three questions when entering your doors. Do you have what I am looking for? Where do I find it? Is it the right product for me? 

Half of your consumers are using their smartphone to search product information while in your stores. It may be on your website, mobile app, or on a competitor’s platform.

Consumers want valued experiences. Imagine delivering and monetizing seamless consumer experiences anywhere, anytime that create loyalty, improving productivity and drive revenue.

, Chief Revenue Officer
, MERIDIUN
, @scofini
, VP, Marketing
, MERIDIUN
, @berkleyegenes
11:30 - 12:00pm
, Sr. Director, Business Development
, Zeta Global
Location:
EXPO Hall, Venetian-Sands Expo, Big Ideas Stage 2
Advanced marketing campaigns are orchestrated based on behavioral signals captured from consumer's browsing patterns. While cookie-based marketing campaigns are considered to be fairly targeted, they are in fact only probabilistic in nature. In other words, marketers can associate user behavior to a cookie but not to a real person. Join Ron Sadi of Zeta Global as he explains how to join real-time behavioral signals with unique, permissioned user profiles to scale up personalization and maximize your customer's lifetime value.
, Sr. Director, Business Development
, Zeta Global

12:00 - 12:45pm

Location:
Veronese Foyer, Venetian-Sands Expo
A weekly show for brands and retailers wanting to boost their ecommerce potential. Listeners learn from established consumer brands and subject matter experts, homing in on strategies and best practices for selling on Amazon and other online marketplaces.

12:00 - 1:30pm

12:00 - 1:30pm
, Sr. Director, Media Relations
, National Retail Federation
, Retail/Consumer Product Goods Analyst
, IHL Group
Location:
Room 2401, Venetian-Sands Expo

Open to registered Press, Analysts, Non-exhibitors and Non-retailers.

This luncheon session will dive into IHL Group’s 2018 report “retail’s radical transformation/real opportunities – beyond the ‘retail apocalypse’ to a bright future.” It will examine the key sectors that are driving retail’s growth and shine a light on some of the major trends and developments that are shaping the reimagination of the industry.

, Sr. Director, Media Relations
, National Retail Federation
,
Moderator
, Retail/Consumer Product Goods Analyst
, IHL Group
12:00 - 1:30pm
Location:
Hall C, Sands EXPO Center

Open to Retailers and Exhibitors only.

Created for small groups of retailers and exhibitors to connect, share and learn from each other. This facilitated lunch will enable you to dive into many of the hottest topics affecting retail today.  Head to Hall C to join the conversation.

For Press, Analysts, Consultants, and Non-retail attendees, we will offer an exclusive lunch presentation in Room 2401.

1:00 - 1:45pm

Location:
Veronese Foyer, Venetian-Sands Expo

Total Retail Talks is for retail executives who crave the knowledge and insights needed to stay successful in today's fast-paced industry. Through engaging talks and focused interviews, listeners take away useful information and practical advice from a full roster of retail experts, influencers and leaders.

1:30 - 2:00pm

, Director, Marketing, ABM
, Treasure Data
Location:
EXPO Hall, Venetian-Sands Expo, Big Ideas Stage 1
The future of personalized shopping experiences is upon us. Retail and eCommerce leaders are using online and offline data to create better personalized experiences to disrupt their peers. IoT data like RFID sensors, smart screens and augmented reality are being smartly incorporated allowing forward-thinking retailers to leapfrog their competition in the next decade. 
 
In this session we’ll explore the technologies that make this possible and look at a few real world examples of how data-driven strategies are being implemented by retail leaders Wish.com and Muji.
, Director, Marketing, ABM
, Treasure Data

1:30 - 2:45pm

Location:
Room 2801, Venetian-Sands Expo

Separate registration required. Open to retailers only.

Sign up for tours when you register for Shop.org 2018 or through the dashboard after registration has been completed.

These specially-curated tours help you explore Shop.org exhibitors based on the toughest business challenges facing retailers today.  Choose from the following tours:

Seamless Customer Experience, Omnichannel and Beyond
If your customers are not getting a seamless Omnichannel experience on all channels you may not be engaging them. Learn what it takes to connect with consumers on all devices and in the store.

Marketing Awareness, Acquisition and Analytics
What customers want today is a product or service they value from a seller they trust. Meet with vendors who help retailers use analytics to create awareness that result in customer acquisition.

Future Tech: Blockchain, AR/VR and more
Blockchain’s initial potential in retail is to assist in supply chain/logistics and for transparency. AR &VR is already enabling 3D product visualization for retail. See what it will take to utilize these technologies in retail today.

1:30 - 3:00pm

Location:
EXPO Hall, Venetian Ballroom

Connect with solution providers and startups in the EXPO Hall and explore the latest tech at the Innovation Lab.

Innovation Lab sponsored by:

Location:
EXPO Hall, Venetian-Sands Expo, back of 1000 aisle

These curated or scheduled meetings between exhibitors and retailers help solution providers showcase their products to attendees in private meetings.

Separate registration required. Retailers and exhibitors only.

Sign up when you register for Shop.org 2018 or through the dashboard after registration has been completed.

2:00 - 2:45pm

Location:
Veronese Foyer, Venetian-Sands Expo

2:15 - 3:00pm

Location:
EXPO Hall, Venetian-Sands Expo

The bar is open! Unwind with adult beverages, delicious apps and some good conversation with other retail innovators. And don't miss your chance to see artist Napkin Killa in action.

Main Stage Session

3:00 - 4:00pm

3:00 - 4:00pm
, Director, Retail
, Snapchat
, @Snapchat
, World Champion Tennis Player, Fashion Entrepreneur and Philanthropist
, Global SVP, Content + Innovation
, Essence
, @essenceglobal
, CEO
, Flywheel Sports
, @Flywheel
Location:
American Express Stage, Hall D, Venetian-Sands Expo

3:00 - 3:30pm - Millennials, Gen Z and the future of mobile marketing

Millennials and Gen Z are a famously valuable yet challenging audience for digital marketers. As their buying power spikes, so do the number of brands competing for their attention on the small screen of their mobile devices. In this marketing landscape, the old saying that "Creative is King"; has never been more true and difficult to master. Join Snapchat's Director of Retail and Essence's SVP of Content and Innovation for this deep dive on breaking through to Millennials and Gen Z with actionable strategies for capitalizing on innovation in AR, camera marketing, and mobile storytelling to drive measurable ROI.

 

3:30 - 4:00pm - Grand slam with Serena: Winning business advice from a brand ace

Serena Williams is a household name for being one of the world’s top athletes. Most of us know the story of Serena’s complete dominance in tennis - even Roger Federer recently called her “the greatest player of all time” - but that’s just one side of Serena. Off the court, she’s also racking up wins as a businesswoman, advocate and mother.

Serena will be interviewed live on stage by Sarah Robb O'Hagan, CEO of Flywheel Sports, about how she has overcome insurmountable odds to become a global icon of courage, beauty, power and style.

Recording is prohibited during this session. For press: pen and paper only.

, CEO
, Flywheel Sports
, @Flywheel
, Director, Retail
, Snapchat
, @Snapchat
, Global SVP, Content + Innovation
, Essence
, @essenceglobal
, World Champion Tennis Player, Fashion Entrepreneur and Philanthropist

4:30 - 6:30pm

Location:
Room 2801, Venetian-Sands Expo

Separate registration required.

See how savvy retailers are using their understanding of changing behaviors and technology to enhance their customers’ journey. Participants can sign-up for experiential tours of retail stores to see, touch, and learn about current innovations. Hear from administrators during the multi-store stop on the features, innovations, store design experience, customer service enhancements, and brand stories.

Retail Stores Tour of the Venetian
The Grand Canal Shoppes at The Venetian, isn’t just a mere Las Vegas shopping mall, but a true shoppers paradise. With serenading gondoliers gliding down the Grand Canal, and the larger-than-life LOVE installation dominating the Waterfall Atrium of The Palazzo, your catered Retail Store Tour of world class retail stores, will provide our guests an experience beyond simple browsing.

Retail Stores Tour of Caesars Palace
The legendary and grand, Caesars Palace which is the home to beautiful villas, gourmet dining, superstar shows, and The Forum Shops. Known as “The Shopping Wonder of the World”, The Forum Shops are a must-see, all-encompassing experience as Las Vegas' definitive luxury shopping destination.

Retailers: Tours can be purchased when you register for Shop.org 2018 or through the dashboard after registration has been completed.

Exhibitors and Non-Retailers: Tours can be purchased onsite at registration or pre-show by calling Experient Customer Service at 800-974-9069 or 847-996-5898 M-F, 9am - 6pm ET.