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Agenda

Our sessions provide best-in-class advice applicable to all areas of retail.


Wednesday, September 12

8:00 - 12:00pm

Separate registration required. Open to retailers only.

Access to GELF program can be purchased when you register for Shop.org 2018 or through the dashboard after registration has been completed.

In partnership with the Global eCommerce Leaders Forum (GELF), this half-day program explores how the global growth of ecommerce/mobile is impacting the incumbent, regional sales and distribution partners of retailers and brands selling internationally. You'll examine new partners and platforms vying for this business and the innovative technologies and go-to-market practices disrupting traditional models.

10:00 - 12:00pm

Separate registration required. Open to retailers only.

Tours can be purchased when you register for Shop.org 2018 or through the dashboard after registration has been completed.

See how savvy retailers are using their understanding of changing behaviors and technology to enhance their customers’ journey. Participants can sign-up for experiential tours of retail stores to see, touch, and learn about current innovations. Hear from administrators during the multi-store stop on the features, innovations, store design experience, customer service enhancements, and brand stories.

Retail Stores Tour of the Venetian
The Grand Canal Shoppes at The Venetian, isn’t just a mere Las Vegas shopping mall, but a true shoppers paradise. With serenading gondoliers gliding down the Grand Canal, and the larger-than-life LOVE installation dominating the Waterfall Atrium of The Palazzo, your catered Retail Store Tour of world class retail stores, will provide our guests an experience beyond simple browsing.

Retail Stores Tour of Caesars Palace
The legendary and grand, Caesars Palace which is the home to beautiful villas, gourmet dining, superstar shows, and The Forum Shops. Known as “The Shopping Wonder of the World”, The Forum Shops are a must-see, all-encompassing experience as Las Vegas' definitive luxury shopping destination.

10:00 - 4:00pm

Join the National Retail Federation for authentic, insightful conversations with the industry's most interesting people. Hear retail executives, industry experts, entrepreneurs and influencers discuss trends, their career stories and the future of retail.

12:00 - 1:00pm

12:00 - 2:00pm

Separate registration required. Open to retailers only.

Tours can be purchased when you register for Shop.org 2018 or through the dashboard after registration has been completed.

See how savvy retailers are using their understanding of changing behaviors and technology to enhance their customers’ journey. Participants can sign-up for experiential tours of retail stores to see, touch, and learn about current innovations. Hear from administrators during the multi-store stop on the features, innovations, store design experience, customer service enhancements, and brand stories.

Retail Stores Tour of the Venetian
The Grand Canal Shoppes at The Venetian, isn’t just a mere Las Vegas shopping mall, but a true shoppers paradise. With serenading gondoliers gliding down the Grand Canal, and the larger-than-life LOVE installation dominating the Waterfall Atrium of The Palazzo, your catered Retail Store Tour of world class retail stores, will provide our guests an experience beyond simple browsing.

Retail Stores Tour of Caesars Palace
The legendary and grand, Caesars Palace which is the home to beautiful villas, gourmet dining, superstar shows, and The Forum Shops. Known as “The Shopping Wonder of the World”, The Forum Shops are a must-see, all-encompassing experience as Las Vegas' definitive luxury shopping destination.

1:00 - 4:00pm

By invitation only.

Exclusively for a group of retail marketing, ecommerce, mobile, and technology executives, the Executive Afternoon program is an interactive mix of presentations, discussions, and networking.

2:00 - 4:00pm

Separate registration required. Open to retailers only.

Tours can be purchased when you register for Shop.org 2018 or through the dashboard after registration has been completed.

See how savvy retailers are using their understanding of changing behaviors and technology to enhance their customers’ journey. Participants can sign-up for experiential tours of retail stores to see, touch, and learn about current innovations. Hear from administrators during the multi-store stop on the features, innovations, store design experience, customer service enhancements, and brand stories.

Retail Stores Tour of the Venetian
The Grand Canal Shoppes at The Venetian, isn’t just a mere Las Vegas shopping mall, but a true shoppers paradise. With serenading gondoliers gliding down the Grand Canal, and the larger-than-life LOVE installation dominating the Waterfall Atrium of The Palazzo, your catered Retail Store Tour of world class retail stores, will provide our guests an experience beyond simple browsing.

Retail Stores Tour of Caesars Palace
The legendary and grand, Caesars Palace which is the home to beautiful villas, gourmet dining, superstar shows, and The Forum Shops. Known as “The Shopping Wonder of the World”, The Forum Shops are a must-see, all-encompassing experience as Las Vegas' definitive luxury shopping destination.

4:00 - 4:45pm

4:00 - 4:45pm
, Chairman, Shop.org Board
, Global Digital Business Lead for Running at Nike
, Host, Creator and Editorial Director
, NPR’s How I Built This and TED Radio Hour
, @guyraz
, Chairman, Shop.org Board
, Global Digital Business Lead for Running at Nike
, Host, Creator and Editorial Director
, NPR’s How I Built This and TED Radio Hour
, @guyraz

5:00 - 6:30pm

What happens in Vegas...can have a major impact on your business! Expand your professional network and build new partnerships over drinks and light fare at this special reception.

Thursday, September 13

8:00 - 8:45am

Rise and shine, it’s coffee time! Grab a bite and fuel up for a big day of business innovation.

8:00 - 4:15pm

8:45 - 9:00am

8:45 - 9:00am
, Executive Chef
, Chica Las Vegas at the Venetian
, @lorenagarcia
, Executive Chef
, Chica Las Vegas at the Venetian
, @lorenagarcia

9:00 - 9:30am

9:00 - 9:30am
, Managing Director Retail Sector
, Google
, @GoogleRetail
, Managing Director Retail Sector
, Google
, @GoogleRetail

10:00 - 11:15am

Separate registration required. Open to retailers only.

Sign up for tours when you register for Shop.org 2018 or through the dashboard after registration has been completed.

These specially-curated tours help you explore Shop.org exhibitors based on the toughest business challenges facing retailers today.  Choose from the following tours:

AI, Conversational Commerce and Voice Technology
The use of voice technology is changing the way customers interact with retailers and with brands. See how retailers can leverage personalizing technologies via AI to better anticipate and serve their shoppers.

Personalization, Site Design and Usability
Personalization is the latest trend in retail. Understand what it takes to make site design, usability & hyper-personalization central to your offering.

10:00 - 12:00pm

Connect with solution providers and startups and explore the latest tech at the Innovation Lab.

These curated meetings between exhibitors and retailers help solution providers showcase their products to attendees in private meetings.

Separate registration required. Open to retailers only.

Sign up when you register for Shop.org 2018 or through the dashboard after registration has been completed.

10:15 - 10:45am

10:15 - 10:45am
Exhibitor Big Ideas
10:15 - 10:45am
, General Manager, North America
, Amplience
Today’s consumer behaves differently than even a few years ago. They are accustomed to more choice, has higher expectations of the shopping experience, acts “mobile first”, and connects with peers on social media to make more informed decisions. In a mobile-first world where shoppers have limited attention but almost unlimited choice, the key challenge facing retailers is around shopper engagement. At Amplience we understand that all solutions lie in delivering more effective and relevant content, and deepening customer relationships with more engaging storytelling.
, General Manager, North America
, Amplience
10:15 - 10:45am
, CEO
, JEGS High Performance
, Strategy Director, Client Services
, Listrak
For JEGs High Performance, speed is everything - both on the track and off. Partnering with Listrak in 2018 has proven to drive the business.  Hear how JEGs moved from an ad-hoc anecdotal culture to a data driven culture by using the power of AI3 - Actual Intelligence plus Artificial Intelligence plus Analytics Insights. Using things like predictive analytics together with machine learning and the actual intelligence of team members, JEGs is executing strategies and campaigns that are solving business challenges. 
, Strategy Director, Client Services
, Listrak
, CEO
, JEGS High Performance

11:00 - 11:30am

11:00 - 11:30am
, CEO
, Eight by Eight
, @amyafrica
, CEO
, Eight by Eight
, @amyafrica
11:00 - 11:30am
, Chief Customer Officer
, KWI
, Head of Content Commerce
, NBC Universal
, @ldelgreco
, Co-Founder
, Shoes of NYC
, @shoes_of_nyc
, President & COO
, Dylan's Candy Bar
, Chief Customer Officer
, KWI
,
Moderator
, President & COO
, Dylan's Candy Bar
, Co-Founder
, Shoes of NYC
, @shoes_of_nyc
, Head of Content Commerce
, NBC Universal
, @ldelgreco
11:00 - 11:30am
, CEO & Co-Founder
, The Science Project
, @JeremyBergstein
, CEO & Founder
, Brickwork
, CEO
, Perch Interactive
, @trevorsumner
, CEO & Co-Founder
, The Science Project
, @JeremyBergstein
,
Moderator
, CEO & Founder
, Brickwork
, CEO
, Perch Interactive
, @trevorsumner
11:00 - 11:30am
, President, JustFab & Shoedazzle
, TechStyle Fashion Group
, VP, Industry Strategy and Insights
, Salesforce
, @RetailRobGarf
, VP, Global Architecture, Digital COE
, Shiseido Group
, VP, Industry Strategy and Insights
, Salesforce
, @RetailRobGarf
,
Moderator
, President, JustFab & Shoedazzle
, TechStyle Fashion Group
, VP, Global Architecture, Digital COE
, Shiseido Group
11:00 - 11:30am
, Chairman, Digital Council
, National Retail Federation
, CEO
, Sur La Table
, Principal and Chief Retail Innovation Officer
, Deloitte Consulting LLP
, CEO
, FitForCommerce
, SVP, Digital Commerce
, Cornerstone Brands Inc.
, Founder and CEO
, Adlucent
, SVP, Digital Commerce
, Cornerstone Brands Inc.
, Founder and CEO
, Adlucent
, Principal and Chief Retail Innovation Officer
, Deloitte Consulting LLP
, CEO
, Sur La Table
, Chairman, Digital Council
, National Retail Federation
, CEO
, FitForCommerce
11:00 - 11:30am
, Chief Product Officer
, Zenni Optical
, @zennioptical
, President and CEO
, NYDJ
, @officialnydj
, Chief Product Officer
, Zenni Optical
, @zennioptical
, President and CEO
, NYDJ
, @officialnydj

11:30 - 12:00pm

11:30 - 12:00pm
Exhibitor Big Ideas

12:00 - 1:30pm

12:00 - 1:30pm
, Chief Economist
, National Retail Federation
, Assistant Commissioner for Industry Employment Statistics
, U.S. Bureau of Labor Statistics
, President
, W.E. Upjohn Institute
, Head Economist and Senior Data Scientist
, Intel Corp.

Open to registered attendees with a Press or Analyst badge.

What an economist wants you to know about innovation and the future of jobs

, President
, W.E. Upjohn Institute
, Head Economist and Senior Data Scientist
, Intel Corp.
, Chief Economist
, National Retail Federation
, Assistant Commissioner for Industry Employment Statistics
, U.S. Bureau of Labor Statistics

Located at The Venetian's Restaurant Row, these lunches, hosted by NRF, will feature quirky questions posed to small groups to get the conversation started. It's the perfect way to meet new people and build business relationships at the same time!

For non-retail attendees, we will offer an exclusive lunch presentation on September 13th for the media, press, consultants and analysts. Passes are limited. Submissions will be vetted on a first come first served basis.

1:30 - 2:15pm

, Founder & CEO
, Zuckerberg Media

2:15 - 2:45pm

2:15 - 2:45pm
Exhibitor Big Ideas

2:15 - 3:30pm

Separate registration required. Open to retailers only.

Sign up for tours when you register for Shop.org 2018 or through the dashboard after registration has been completed.

These specially-curated tours help you explore Shop.org exhibitors based on the toughest business challenges facing retailers today.  Choose from the following tours:

Seamless Customer Experience, Omnichannel and Beyond
If your customers are not getting a seamless Omnichannel experience on all channels you may not be engaging them. Learn what it takes to connect with consumers on all devices and in the store.

AI, Conversational Commerce, and Voice Technology
The use of voice technology is changing the way customers interact with retailers and with brands. See how retailers can leverage personalizing technologies via AI to better anticipate and serve their shoppers.

Personalization, Site Design and Usability
Personalization is the latest trend in retail. Understand what it takes to make site design, usability & hyper-personalization central to your offering.

2:15 - 3:45pm

Connect with solution providers and startups and explore the latest tech at the Innovation Lab.

These curated meetings between exhibitors and retailers help solution providers showcase their products to attendees in private meetings.

Separate registration required. Open to retailers only.

Sign up when you register for Shop.org 2018 or through the dashboard after registration has been completed.

3:00 - 3:30pm

3:00 - 3:30pm
Exhibitor Big Ideas
3:00 - 3:30pm
The promise of marketing has always been to deliver personalization at scale.  Marketers today live in a world with exploding channels, increasing quantities of data, and too many choices.  Human driven personalization does not scale. Learn how Emarsys helps our clients leverage data science, machine learning, and artificial intelligence to scale truly personal interactions.

3:00 - 3:45pm

The bar is open! Unwind with adult beverages, delicious apps and some good conversation with other retail innovators.

3:45 - 4:15pm

3:45 - 4:15pm
, Director of Marketing
, Voysis
, @rkmac
, Director of Next Gen Experiences
, Wayfair LLC
, Director of Marketing
, Voysis
, @rkmac
, Director of Next Gen Experiences
, Wayfair LLC
3:45 - 4:15pm
, Chief Marketing Officer
, PGA TOUR Superstore
, @mattcorey
, Global Lead, Customer Innovation Network
, Accenture
, Founder and CEO
, by REVEAL
, @by_REVEAL
, Global Lead, Customer Innovation Network
, Accenture
,
Moderator
, Founder and CEO
, by REVEAL
, @by_REVEAL
, Chief Marketing Officer
, PGA TOUR Superstore
, @mattcorey
3:45 - 4:15pm
, EVP and Chief Strategy Officer
, JGA, Inc.
, CEO & Co-Founder
, KnotStandard
, @KnotStandard
, Chief Creative Officer
, ThirdLove
, @ThirdLove
, EVP and Chief Strategy Officer
, JGA, Inc.
,
Moderator
, CEO & Co-Founder
, KnotStandard
, @KnotStandard
, Chief Creative Officer
, ThirdLove
, @ThirdLove
3:45 - 4:15pm
, Founder and CEO
, Fitzroy
, @fitzroytoys
, Founder and CEO
, Fitzroy
, @fitzroytoys
3:45 - 4:15pm
, Sr. Director of Growth Analytics
, eBay
, @ebaynewsroom
, Sr. Director of Growth Analytics
, eBay
, @ebaynewsroom

4:15 - 4:45pm

4:30 - 5:15pm

Friday, September 14

8:00 - 8:45am

Grab some coffee and a bite to eat before going out and changing the face of retail.

8:00 - 12:00pm

9:30 - 10:00am

10:00 - 11:15am

Separate registration required. Open to retailers only.

Sign up for tours when you register for Shop.org 2018 or through the dashboard after registration has been completed.

These specially-curated tours help you explore Shop.org exhibitors based on the toughest business challenges facing retailers today.  Choose from the following tours:

Marketing Awareness, Acquisition and Analytics
What customers want today is a product or service they value from a seller they trust. Meet with vendors who help retailers use analytics to create awareness that result in customer acquisition.

Future Tech: Blockchain, AR/VR and more
Blockchain’s initial potential in retail is to assist in supply chain/logistics and for transparency. AR &VR is already enabling 3D product visualization for retail. See what it will take to utilize these technologies in retail today.

10:00 - 12:00pm

Connect with solution providers and startups and explore the latest tech at the Innovation Lab.

These curated meetings between exhibitors and retailers help solution providers showcase their products to attendees in private meetings.

Separate registration required. Open to retailers only.

Sign up when you register for Shop.org 2018 or through the dashboard after registration has been completed.

10:15 - 10:45am

10:15 - 10:45am
Exhibitor Big Ideas
10:15 - 10:45am
, CEO
, Handy
Retailers are facing the most challenging, unforgiving business environment of the last 50 years. Because of Amazon, customers expect their purchase journey to be frictionless and nearly instant, regardless of the product in question. In response, retailers must enhance the shopping experience in the form of innovative offerings, like installation and assembly services, high-touch customer service, augmented reality, and personalization.
, CEO
, Handy
10:15 - 10:45am
, CEO
, flexReceipts
Get the majority of your customers to provide their best email address in return for this email from you. The email boasts the highest engagement (open and click-through rates) of any customer email. It is an essential catalyst for superior post-purchase journeys. The email supports Voice of the Customer (VoC) and Customer Lifetime Value (LTV) goals. And, it alone can draw up to a six-figure revenue. Sound too good to be true? Tomas Diaz will demonstrate. Don’t miss this talk!
, CEO
, flexReceipts

11:00 - 11:30am

11:00 - 11:30am
, Consumer Markets Lead
, Fuel by McKinsey & Co.
, @kfenyo
, Consumer Markets Lead
, Fuel by McKinsey & Co.
, @kfenyo
11:00 - 11:30am
, Vice President, Principal Analyst
, Forrester Research
, @smulpuru
, General Manager of Seller Services
, Etsy, Inc.
, @krutipie
, EVP of Business Development
, Macy's Inc.
, @macys
, Vice President, Principal Analyst
, Forrester Research
, @smulpuru
,
Moderator
, General Manager of Seller Services
, Etsy, Inc.
, @krutipie
, EVP of Business Development
, Macy's Inc.
, @macys
11:00 - 11:30am
, Chief Client Officer
, Acceleration Partners
, @accelerationpar
, Chief Client Officer
, Acceleration Partners
, @accelerationpar
,
Moderator
11:00 - 11:30am
, Senior Editor
, Retail Dive
, @lfheller
, EVP and President of Global eCommerce
, Levi Strauss & Co.
, @LeviStraussCo
, SVP Technology, Full Price Selling
, Nordstrom
, @Nordstrom
, Senior Editor
, Retail Dive
, @lfheller
,
Moderator
, SVP Technology, Full Price Selling
, Nordstrom
, @Nordstrom
, EVP and President of Global eCommerce
, Levi Strauss & Co.
, @LeviStraussCo
11:00 - 11:30am
, Chief Operations Officer
, Dolly
, @KTothSmith
, VP, Business Development
, goPuff
, @goPuff
, Chief Operations Officer
, Dolly
, @KTothSmith
,
Moderator
, VP, Business Development
, goPuff
, @goPuff

11:30 - 12:00pm

, VP, Product Strategy
, RedPoint Global
How can retailers automate and deliver real-time interactions in the age of the empowered consumer? The name of the game is leveraging all data sources to create a single view of the customer from anonymous to known. Join Patrick Tripp, VP of Product Strategy at RedPoint Global to learn how to unify data through a customer data platform (CDP), understand customers through identity resolution, and deliver real-time experiences at speed and scale.
, VP, Product Strategy
, RedPoint Global

12:00 - 1:30pm

Enjoy lunch with a side of engaging conversation that focuses on tackling the toughest challenges for retailers.

For non-retail attendees, we will offer an exclusive lunch presentation on September 13th for the media, press, consultants and analysts. Passes are limited. Submissions will be vetted on a first come first served basis.

1:30 - 2:45pm

Separate registration required. Open to retailers only.

Sign up for tours when you register for Shop.org 2018 or through the dashboard after registration has been completed.

These specially-curated tours help you explore Shop.org exhibitors based on the toughest business challenges facing retailers today.  Choose from the following tours:

Seamless Customer Experience, Omnichannel and Beyond
If your customers are not getting a seamless Omnichannel experience on all channels you may not be engaging them. Learn what it takes to connect with consumers on all devices and in the store.

Marketing Awareness, Acquisition and Analytics
What customers want today is a product or service they value from a seller they trust. Meet with vendors who help retailers use analytics to create awareness that result in customer acquisition.

Future Tech: Blockchain, AR/VR and more
Blockchain’s initial potential in retail is to assist in supply chain/logistics and for transparency. AR &VR is already enabling 3D product visualization for retail. See what it will take to utilize these technologies in retail today.

1:30 - 3:00pm

Connect with solution providers and startups and explore the latest tech at the Innovation Lab.

These curated meetings between exhibitors and retailers help solution providers showcase their products to attendees in private meetings.

Separate registration required. Open to retailers only.

Sign up when you register for Shop.org 2018 or through the dashboard after registration has been completed.

2:15 - 3:00pm

The bar is open! Unwind with adult beverages, delicious apps and some good conversation with other retail innovators.

4:30 - 6:30pm

Separate registration required. Open to retailers only.

Tours can be purchased when you register for Shop.org 2018 or through the dashboard after registration has been completed.

See how savvy retailers are using their understanding of changing behaviors and technology to enhance their customers’ journey. Participants can sign-up for experiential tours of retail stores to see, touch, and learn about current innovations. Hear from administrators during the multi-store stop on the features, innovations, store design experience, customer service enhancements, and brand stories.

Retail Stores Tour of the Venetian
The Grand Canal Shoppes at The Venetian, isn’t just a mere Las Vegas shopping mall, but a true shoppers paradise. With serenading gondoliers gliding down the Grand Canal, and the larger-than-life LOVE installation dominating the Waterfall Atrium of The Palazzo, your catered Retail Store Tour of world class retail stores, will provide our guests an experience beyond simple browsing.

Retail Stores Tour of Caesars Palace
The legendary and grand, Caesars Palace which is the home to beautiful villas, gourmet dining, superstar shows, and The Forum Shops. Known as “The Shopping Wonder of the World”, The Forum Shops are a must-see, all-encompassing experience as Las Vegas' definitive luxury shopping destination.