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Agenda

Our sessions provide best-in-class advice applicable to all areas of retail.


Wednesday, September 12

8:00 - 9:00am

8:00 - 1:00pm

Separate registration required. Open to retailers only.

Access to GELF program can be purchased when you register for Shop.org 2018 or through the dashboard after registration has been completed.

In partnership with the Global eCommerce Leaders Forum (GELF), this half-day program explores how the global growth of ecommerce/mobile is impacting the incumbent, regional sales and distribution partners of retailers and brands selling internationally. You'll examine new partners and platforms vying for this business and the innovative technologies and go-to-market practices disrupting traditional models.

Sponsored by:

9:30 - 10:00am

Executive panelists detail their international digital growth strategies and how they differ by key markets. You'll explore the internal/organizational realignments their organizations are pursuing as new marketplaces, platforms and digital partners position themselves to disrupt traditional sales channel and distribution models.

10:00 - 10:30am

This second panel explores how innovative product and inventory data management combined with order fulfillment innovations can more efficiently connect local customers with the optimal source of global goods. You'll also explore how global brands and their digital partners are navigating the growing friction surrounding customer data ownership as they strive to localize customer experiences.

10:00 - 12:00pm

Separate registration required. Open to retailers only.

Tours can be purchased when you register for Shop.org 2018 or through the dashboard after registration has been completed.

See how savvy retailers are using their understanding of changing behaviors and technology to enhance their customers’ journey. Participants can sign-up for experiential tours of retail stores to see, touch, and learn about current innovations. Hear from administrators during the multi-store stop on the features, innovations, store design experience, customer service enhancements, and brand stories.

Retail Stores Tour of the Venetian
The Grand Canal Shoppes at The Venetian, isn’t just a mere Las Vegas shopping mall, but a true shoppers paradise. With serenading gondoliers gliding down the Grand Canal, and the larger-than-life LOVE installation dominating the Waterfall Atrium of The Palazzo, your catered Retail Store Tour of world class retail stores, will provide our guests an experience beyond simple browsing.

Retail Stores Tour of Caesars Palace
The legendary and grand, Caesars Palace which is the home to beautiful villas, gourmet dining, superstar shows, and The Forum Shops. Known as “The Shopping Wonder of the World”, The Forum Shops are a must-see, all-encompassing experience as Las Vegas' definitive luxury shopping destination.

10:00 - 4:00pm

10:00 - 4:00pm
Join the National Retail Federation for authentic, insightful conversations with the industry's most interesting people. Hear retail executives, industry experts, entrepreneurs and influencers discuss trends, their career stories and the future of retail.

10:30 - 10:45am

10:30 - 10:45am

10:45 - 12:00pm

Based on the key findings from the NRF-GELF research study and takeaways from the morning’s executive panels, attendees will break into small group discussions (approximately 4-5 groups) to share their experiences, concerns and POV on future globalization strategies. Approximately 30-minute discussions, with each group’s moderator/spokesperson sharing the group’s ideas during the balance of the workshop. GELF’s team will facilitate Q&A during the workshop.

11:00 - 4:30pm

It pays to be a member. On Wednesday, September 12, NRF retail members are invited to kick off their Shop.org experience with a one-of-a-kind guided tour of the Zappos campus! Explore the headquarters of one of the most highly accredited retailers on the internet — in just 90 minutes, you’ll learn about the company’s history, culture and story, all while enjoying facilities unlike any other you’ve seen before.

Tour 1: 11:00am - 12:30pm
Tour 2: 1:00pm - 2:30pm
Tour 3: 3:00pm- 4:30pm

If you are a NRF Retail Member and would like to register, please reach out to programs@nrf.com.

12:00 - 1:00pm

12:00 - 2:00pm

Separate registration required. Open to retailers only.

Tours can be purchased when you register for Shop.org 2018 or through the dashboard after registration has been completed.

See how savvy retailers are using their understanding of changing behaviors and technology to enhance their customers’ journey. Participants can sign-up for experiential tours of retail stores to see, touch, and learn about current innovations. Hear from administrators during the multi-store stop on the features, innovations, store design experience, customer service enhancements, and brand stories.

Retail Stores Tour of the Venetian
The Grand Canal Shoppes at The Venetian, isn’t just a mere Las Vegas shopping mall, but a true shoppers paradise. With serenading gondoliers gliding down the Grand Canal, and the larger-than-life LOVE installation dominating the Waterfall Atrium of The Palazzo, your catered Retail Store Tour of world class retail stores, will provide our guests an experience beyond simple browsing.

Retail Stores Tour of Caesars Palace
The legendary and grand, Caesars Palace which is the home to beautiful villas, gourmet dining, superstar shows, and The Forum Shops. Known as “The Shopping Wonder of the World”, The Forum Shops are a must-see, all-encompassing experience as Las Vegas' definitive luxury shopping destination.

12:00 - 4:00pm

12:00 - 4:00pm
, CEO
, Soles4Souls

By invitation only.

Exclusively for a group of retail marketing, ecommerce, mobile, and technology executives, the Executive Afternoon program is an interactive mix of presentations, discussions, and networking.

, CEO
, Soles4Souls

2:00 - 4:00pm

Separate registration required. Open to retailers only.

Tours can be purchased when you register for Shop.org 2018 or through the dashboard after registration has been completed.

See how savvy retailers are using their understanding of changing behaviors and technology to enhance their customers’ journey. Participants can sign-up for experiential tours of retail stores to see, touch, and learn about current innovations. Hear from administrators during the multi-store stop on the features, innovations, store design experience, customer service enhancements, and brand stories.

Retail Stores Tour of the Venetian
The Grand Canal Shoppes at The Venetian, isn’t just a mere Las Vegas shopping mall, but a true shoppers paradise. With serenading gondoliers gliding down the Grand Canal, and the larger-than-life LOVE installation dominating the Waterfall Atrium of The Palazzo, your catered Retail Store Tour of world class retail stores, will provide our guests an experience beyond simple browsing.

Retail Stores Tour of Caesars Palace
The legendary and grand, Caesars Palace which is the home to beautiful villas, gourmet dining, superstar shows, and The Forum Shops. Known as “The Shopping Wonder of the World”, The Forum Shops are a must-see, all-encompassing experience as Las Vegas' definitive luxury shopping destination.

4:00 - 4:45pm

4:00 - 4:45pm
, Chairman, Shop.org Board
, Global Digital Business Lead - Running, Nike, Inc.
, Host, Creator and Editorial Director
, NPR’s How I Built This and TED Radio Hour
, @guyraz
, Co-founder and Chief Brand Officer
, Away
, @away
, Chairman, Shop.org Board
, Global Digital Business Lead - Running, Nike, Inc.
, Host, Creator and Editorial Director
, NPR’s How I Built This and TED Radio Hour
, @guyraz
, Co-founder and Chief Brand Officer
, Away
, @away

5:00 - 6:30pm

5:00 - 6:30pm

What happens in Vegas...can have a major impact on your business! Expand your professional network and build new partnerships over drinks and light fare at this special reception.

Sponsored by:

Thursday, September 13

8:00 - 8:45am

8:00 - 8:45am

Rise and shine, it’s coffee time! Grab a bite and fuel up for a big day of business innovation.

8:00 - 4:15pm

8:00 - 4:15pm
The Girls’ Lounge is coming to Shop.org 2018! The Girls’ Lounge, powered by The Female Quotient, creates experiential pop-ups at global conferences, corporations and college campuses where women connect, collaborate and activate change together. There is power in the pack.
 
The Girls’ Lounge will be open to women running (and rocking) the retail industry and attending Shop.org 2018. Attendees will hear exclusive Q&As, have access to networking areas and special experiences including free professional headshots.
 
For more information about the Girls’ Lounge @ Shop.org please contact us at programs@nrf.com. 

8:45 - 9:00am

8:45 - 9:00am
, Executive Chef
, Chica Las Vegas at the Venetian
, @lorenagarcia
, Executive Chef
, Chica Las Vegas at the Venetian
, @lorenagarcia

9:00 - 9:30am

9:00 - 9:30am
, Managing Director, Retail Sector
, Google
, @GoogleRetail

There have been more significant changes in technology in the past 5 years than in the previous 20 - it’s changing our lives at an unprecedented pace. But with all the ways to connect that are possible today we ask ourselves, how many of them are really going to be meaningful to today’s consumer?

In this session, learn how today’s shopper is moving and buying across digital and the store, creating opportunities for retailers to engage them in ways never before possible -- and how AI and machine learning can help deliver the personalized, frictionless experiences they expect.

, Managing Director, Retail Sector
, Google
, @GoogleRetail

9:30 - 10:00am

9:30 - 10:00am
, VP, Mobile Operations
, Major League Baseball
, @mlb
, VP, Customer Experience and Innovation
, Hilton Worldwide
, @HiltonHotels
, Journalist
, Fast Company
, @seancaptain
, Lead Scientist, Silicon Valley Research Center
, JD.com
With AI assistants rapidly becoming a ubiquitous part of American home life, consumers now expect brands to predict their wants and needs while seamlessly integrating into their everyday lives.  But consumer expectations and preferences vary greatly by demographic, geography, and career field. How can we harness this new wave of consumer data to create intuitive shopping experiences that evolve with the consumer journey?
, Journalist
, Fast Company
, @seancaptain
,
Moderator
, VP, Mobile Operations
, Major League Baseball
, @mlb
, VP, Customer Experience and Innovation
, Hilton Worldwide
, @HiltonHotels
, Lead Scientist, Silicon Valley Research Center
, JD.com

10:00 - 11:15am

Separate registration required. Open to retailers only.

Sign up for tours when you register for Shop.org 2018 or through the dashboard after registration has been completed.

These specially-curated tours help you explore Shop.org exhibitors based on the toughest business challenges facing retailers today.  Choose from the following tours:

AI, Conversational Commerce and Voice Technology
The use of voice technology is changing the way customers interact with retailers and with brands. See how retailers can leverage personalizing technologies via AI to better anticipate and serve their shoppers.

Personalization, Site Design and Usability
Personalization is the latest trend in retail. Understand what it takes to make site design, usability & hyper-personalization central to your offering.

10:00 - 12:00pm

Connect with solution providers and startups and explore the latest tech at the Innovation Lab.

10:00 - 12:00pm

These curated or scheduled meetings between exhibitors and retailers help solution providers showcase their products to attendees in private meetings.

Separate registration required. Open to retailers only.

Sign up when you register for Shop.org 2018 or through the dashboard after registration has been completed.

10:15 - 10:45am

10:15 - 10:45am
Exhibitor Big Ideas
10:15 - 10:45am
, Dir., Analytics
, Cheetah Digital

While many brick-and-mortar retailers have shut their doors over the last several years, others are thriving and seeing continued growth. At the core of any retailer’s success - digital or traditional - is the proper use of an immense amount of data and the insights it provides.

Join Jacob Davis, Director, Analytics at Cheetah Digital, to learn how to use data to connect digital and traditional commerce to drive business outcomes.

, Dir., Analytics
, Cheetah Digital
10:15 - 10:45am
, GM, North America
, Amplience
Today’s consumer behaves differently than even a few years ago. They are accustomed to more choice, has higher expectations of the shopping experience, acts “mobile first”, and connects with peers on social media to make more informed decisions. In a mobile-first world where shoppers have limited attention but almost unlimited choice, the key challenge facing retailers is around shopper engagement. At Amplience we understand that all solutions lie in delivering more effective and relevant content, and deepening customer relationships with more engaging storytelling.
, GM, North America
, Amplience
10:15 - 10:45am
, CEO
, JEGS High Performance
, Strategy Director, Client Services
, Listrak
For JEGs High Performance, speed is everything - both on the track and off. Partnering with Listrak in 2018 has proven to drive the business.  Hear how JEGs moved from an ad-hoc anecdotal culture to a data driven culture by using the power of AI3 - Actual Intelligence plus Artificial Intelligence plus Analytics Insights. Using things like predictive analytics together with machine learning and the actual intelligence of team members, JEGs is executing strategies and campaigns that are solving business challenges. 
, Strategy Director, Client Services
, Listrak
, CEO
, JEGS High Performance

11:00 - 11:30am

11:00 - 11:30am
, CEO
, Eight by Eight
, @amyafrica
Master tactician Amy Africa gets into the nitty gritty of digital commerce in this rapid-fire “How To” session. Focusing on directly actionable ideas that can quickly start generating ROI, she will cover topics including how to use voice search without breaking the bank, why Days to Sale is the most important metric you are not measuring, uncovering the real differentiators on dynamic sites, and why you need to start working on no touch-no see ordering.
, CEO
, Eight by Eight
, @amyafrica
11:00 - 11:30am
, Chief Customer Officer
, KWI
, Co-Founder
, Shoes of NYC
, @shoes_of_nyc
, President and COO
, Dylan's Candy Bar
, @DylansCandyBar

Leading publishers and brands use content to drive commerce both online and in-store: it authentically shapes their brand message, powers compelling storytelling, and keeps customers coming back for helpful insights.  Digitally savvy companies Dylan's Candy Bar, Shoes of NYC and POPSUGAR share how they put content to work and reap the rewards.

, Chief Customer Officer
, KWI
,
Moderator
, President and COO
, Dylan's Candy Bar
, @DylansCandyBar
, Co-Founder
, Shoes of NYC
, @shoes_of_nyc
Topics covered: Marketing
11:00 - 11:30am
, CEO and Co-Founder
, The Science Project
, @JeremyBergstein
, Director and Founder, Innovation Lab
, The Neiman Marcus Group, Inc.
, CEO and Founder
, Brickwork
, CEO
, Perch Interactive
, @trevorsumner
, Dir., Global Retail Operations Strategy
, Kate Spade
, @katespadeny
With so many technologies already in the field, and exponentially more about to enter the market, what is right for you? This rapid-fire session will cover in-store technologies that are raising the stakes and delivering on the metrics you care about: driving traffic, converting sales and increasing revenue. You'll hear what it is, what it does, what products it’s best suited for, and why retailers are loving it.
, CEO and Co-Founder
, The Science Project
, @JeremyBergstein
,
Moderator
, Director and Founder, Innovation Lab
, The Neiman Marcus Group, Inc.
, Dir., Global Retail Operations Strategy
, Kate Spade
, @katespadeny
, CEO and Founder
, Brickwork
, CEO
, Perch Interactive
, @trevorsumner
11:00 - 11:30am
, President, JustFab & ShoeDazzle
, TechStyle Fashion Group
, @TechStyle
, VP, Industry Strategy and Insights
, Salesforce
, @RetailRobGarf

Let TechStyle's Traci Inglis show you how to acquire new customers through online channels and offer them a better shopping experience through thoughtful - and profitable - personalization. You’ll learn about bringing in incremental revenue through your .com verses siphoning sales from pre-existing store shoppers; leveraging the power of your digital data to replicate the 1:1 customer-storekeeper experience; getting to know your online shopper as if you were standing in the store with them...and so much more!

, VP, Industry Strategy and Insights
, Salesforce
, @RetailRobGarf
,
Moderator
, President, JustFab & ShoeDazzle
, TechStyle Fashion Group
, @TechStyle
11:00 - 11:30am
, Chairman, Digital Council
, National Retail Federation
, CEO
, Sur La Table
, Principal and Chief Retail Innovation Officer
, Deloitte Consulting LLP
, @klobaugh
, CEO
, FitForCommerce
, @FitForCommerce
, SVP, Digital Commerce
, Cornerstone Brands Inc.
, @HSN
, Founder and CEO
, Adlucent
, @migriffin
, VP, Digital Commerce
, The Neiman Marcus Group Inc.
, @neimanmarcus

Here's your chance for interactive learning and networking about everything you're hearing, seeing and doing at Shop.org. Pick a table and topic, and be led in conversation with your peers by an industry executive. These are off-the-record safe spaces to meet other attendees, brainstorm and take ideas from the hypothetical to the practical.

, SVP, Digital Commerce
, Cornerstone Brands Inc.
, @HSN
, VP, Digital Commerce
, The Neiman Marcus Group Inc.
, @neimanmarcus
, Founder and CEO
, Adlucent
, @migriffin
, Principal and Chief Retail Innovation Officer
, Deloitte Consulting LLP
, @klobaugh
, CEO
, Sur La Table
, Chairman, Digital Council
, National Retail Federation
, CEO
, FitForCommerce
, @FitForCommerce
11:00 - 11:30am
, Chief Product Officer
, Zenni Optical
, @zennioptical
, President and CEO
, NYDJ
, @officialnydj
, Managing Editor
, Glossy
, @hilarymilnes
Quick: Can you name the retailer who has sold 20 million pairs of prescription glasses online?  Which is the number one selling women’s denim brand at U.S. department stores? First guesses are often incorrect as shoppers’ mistake flash and sizzle for success. Join two leading brands for the stories and secrets of their large-scale success that you haven't been able to hear before.
, Managing Editor
, Glossy
, @hilarymilnes
,
Moderator
, President and CEO
, NYDJ
, @officialnydj
, Chief Product Officer
, Zenni Optical
, @zennioptical
Topics covered: Customer Experience | Marketing

11:30 - 12:00pm

11:30 - 12:00pm
Exhibitor Big Ideas
11:30 - 12:00pm
, Senior Director, Product Marketing
, Skava
Slow development cycles, costly integration, scale limitations, and friction meeting your business needs are just some of the signs it might be time to break up with your existing commerce platform. Learn practical strategies and the benefits of moving off your legacy solution to a modern microservices platform. Stop throwing money at maintenance and reinvest in delivering unique customer journeys!
, Senior Director, Product Marketing
, Skava
11:30 - 12:00pm
11:30 - 12:00pm

12:00 - 1:30pm

12:00 - 1:30pm

Located at The Venetian's Restaurant Row, these lunches, hosted by NRF, will feature quirky questions posed to small groups to get the conversation started. It's the perfect way to meet new people and build business relationships at the same time!

For non-retail attendees, we will offer an exclusive lunch presentation for the media, press, consultants and analysts. Passes are limited. Submissions will be vetted on a first come first served basis.

Sponsored by:

12:00 - 1:30pm
, Chief Economist
, National Retail Federation
, Assistant Commissioner for Industry Employment Statistics
, U.S. Bureau of Labor Statistics
, President
, W.E. Upjohn Institute
, Head Economist and Senior Data Scientist
, Intel Corp.

Open to registered attendees with a Press or Analyst badge.

What an economist wants you to know about innovation and the future of jobs.

, President
, W.E. Upjohn Institute
, Head Economist and Senior Data Scientist
, Intel Corp.
, Chief Economist
, National Retail Federation
, Assistant Commissioner for Industry Employment Statistics
, U.S. Bureau of Labor Statistics

1:30 - 2:15pm

1:30 - 2:15pm
, Founder and CEO
, Zuckerberg Media
, GM, Commerce
, BuzzFeed’s Tasty
, @tasty
, Journalist
, Fast Company
, @seancaptain
Some of the most successful and buzzy recent collaborations in retail involved brands successfully combining distinct points of view. The upside is obvious — these collaborations allow brands with a similar ethos and a willingness to experiment the opportunity to tap into a consumer base they might not otherwise have access to, surely not as organically. But what might not be as second-nature is how brands identify their best industry crossover, and from there, the right brands to approach.
, Journalist
, Fast Company
, @seancaptain
,
Moderator
, GM, Commerce
, BuzzFeed’s Tasty
, @tasty
, Founder and CEO
, Zuckerberg Media

2:15 - 2:45pm

2:15 - 2:45pm
Exhibitor Big Ideas
2:15 - 2:45pm
2:15 - 2:45pm
2:15 - 2:45pm

2:15 - 3:30pm

Separate registration required. Open to retailers only.

Sign up for tours when you register for Shop.org 2018 or through the dashboard after registration has been completed.

These specially-curated tours help you explore Shop.org exhibitors based on the toughest business challenges facing retailers today.  Choose from the following tours:

Seamless Customer Experience, Omnichannel and Beyond
If your customers are not getting a seamless Omnichannel experience on all channels you may not be engaging them. Learn what it takes to connect with consumers on all devices and in the store.

AI, Conversational Commerce, and Voice Technology
The use of voice technology is changing the way customers interact with retailers and with brands. See how retailers can leverage personalizing technologies via AI to better anticipate and serve their shoppers.

Personalization, Site Design and Usability
Personalization is the latest trend in retail. Understand what it takes to make site design, usability & hyper-personalization central to your offering.

2:15 - 3:45pm

Connect with solution providers and startups and explore the latest tech at the Innovation Lab.

These curated or scheduled meetings between exhibitors and retailers help solution providers showcase their products to attendees in private meetings.

Separate registration required. Open to retailers only.

Sign up when you register for Shop.org 2018 or through the dashboard after registration has been completed.

3:00 - 3:30pm

3:00 - 3:30pm
Exhibitor Big Ideas
3:00 - 3:30pm
3:00 - 3:30pm
The promise of marketing has always been to deliver personalization at scale.  Marketers today live in a world with exploding channels, increasing quantities of data, and too many choices.  Human driven personalization does not scale. Learn how Emarsys helps our clients leverage data science, machine learning, and artificial intelligence to scale truly personal interactions.
3:00 - 3:30pm
, CEO & Founder
, Narvar
Brands need to rethink customer loyalty. Effortless shopping and product value are table stakes, and with every retailer offering some kind of transactional loyalty program, these are no longer a primary competitive differentiator. As consumers become more sophisticated, how do you inspire loyalty beyond traditional programs, across all channels—at scale? Amit Sharma, Founder & CEO of Narvar, will share key strategies and examples of retailers who are on the right path.
, CEO & Founder
, Narvar

3:00 - 3:45pm

3:00 - 3:45pm

The bar is open! Unwind with adult beverages, delicious apps and some good conversation with other retail innovators.

3:45 - 4:15pm

3:45 - 4:15pm
, Director, Marketing
, Voysis
, @rkmac
, Dir., Next Gen Experiences
, Wayfair LLC
, @shreniksadalgi
, EVP and Chief Experience Officer, DCX Practice
, Capgemini
, @Capgemini
Voice recognition technology is poised to become the most immediate, relevant and revealing tool retailers will have in their quest to understand customer intent and provide the next level in seamless commerce. Join our panel of industry experts as they discuss what factors to consider when implementing voice technology, how retailers are successfully using this technology now, and what the future holds for AI-based voice recognition programming.
, EVP and Chief Experience Officer, DCX Practice
, Capgemini
, @Capgemini
,
Moderator
, Director, Marketing
, Voysis
, @rkmac
, Dir., Next Gen Experiences
, Wayfair LLC
, @shreniksadalgi
3:45 - 4:15pm
, EVP and Chief Strategy Officer
, JGA, Inc.
, CEO and Co-Founder
, KnotStandard
, @KnotStandard

Today's consumers expect authentic personalization and customization options, and they expect it to be quick and easy without sacrificing quality. With technological integrations providing breakthrough moments left and right, companies must stand out and engage customers with both innovative products and purchasing experiences. Knot Standard and Third Love share how they create compelling, curated storytelling around their brands and how they keep their products innovative.

, EVP and Chief Strategy Officer
, JGA, Inc.
,
Moderator
, CEO and Co-Founder
, KnotStandard
, @KnotStandard
3:45 - 4:15pm
, Chief Marketing Officer
, PGA TOUR Superstore
, @mattcorey
, Global Lead, Customer Innovation Network
, Accenture
, @Accenture
, Founder and CEO
, by REVEAL
, @by_REVEAL
Do you know what moments matter to your customers?  Join PGA TOUR Superstore, retail popup innovator byREVEAL and Accenture's Customer Innovation Network to get an around-the-world tour of how retailers are creating unique in-store shopping experiences and transforming customer experience into customer loyalty.
, Global Lead, Customer Innovation Network
, Accenture
, @Accenture
,
Moderator
, Founder and CEO
, by REVEAL
, @by_REVEAL
, Chief Marketing Officer
, PGA TOUR Superstore
, @mattcorey
, CEO
, Certona
, @Certona
3:45 - 4:15pm
, Founder and CEO
, Fitzroy
, @fitzroytoys
Here's your chance for interactive learning and networking about everything you're hearing, seeing and doing at Shop.org. Pick a table and topic, and be led in conversation with your peers by an industry executive. These are off-the-record safe spaces to meet other attendees, brainstorm and take ideas from the hypothetical to the practical.
, Founder and CEO
, Fitzroy
, @fitzroytoys
3:45 - 4:15pm
, Dir., Industry Strategy and Marketing
, Adobe
, @Klein4Retail
, Sr. Director, Growth Analytics
, eBay
, @ebaynewsroom

Your marketing strategy and execution need to be changing at the same pace - if not faster - than the industry. Are you measuring the right metrics to get you there? Learn what’s most important when developing account forecasts, where analytics can take a wrong turn, how acquisition and brand awareness metrics differ, and get the latest updates on testing.

, Dir., Industry Strategy and Marketing
, Adobe
, @Klein4Retail
,
Moderator
, Sr. Director, Growth Analytics
, eBay
, @ebaynewsroom
Topics covered: Marketing

4:15 - 4:45pm

4:15 - 4:45pm

4:30 - 5:15pm

4:30 - 5:15pm
, SVP, Marketing
, Glossier
, @glossier
, Journalist
, Fast Company
, @seancaptain
, VP, Product
, GIPHY
, @giphy
The most successful brands of today are actively cultivating a community of consumers.  The ultimate “super-consumers” go beyond the typical evangelist, becoming co-creators who build on existing products, inspire new ones, and establish dynamic communities—all of which deepen their relationship with the brand. We’ll take a look at how giving consumers a stake in brand equity and creativity can lead to explosive growth and innovation.
, Journalist
, Fast Company
, @seancaptain
,
Moderator
, VP, Product
, GIPHY
, @giphy
, SVP, Marketing
, Glossier
, @glossier

Friday, September 14

8:00 - 8:45am

8:00 - 8:45am

Grab some coffee and a bite to eat before going out and changing the face of retail.

8:00 - 12:00pm

8:00 - 12:00pm
The Girls’ Lounge is coming to Shop.org 2018! The Girls’ Lounge, powered by The Female Quotient, creates experiential pop-ups at global conferences, corporations and college campuses where women connect, collaborate and activate change together. There is power in the pack.
 
The Girls’ Lounge will be open to women running (and rocking) the retail industry and attending Shop.org 2018. Attendees will hear exclusive Q&As, have access to networking areas and special experiences including free professional headshots.
 
For more information about the Girls’ Lounge @ Shop.org please contact us at programs@nrf.com. 

8:45 - 9:30am

8:45 - 9:30am
, EVP, CVS Health, and President
, CVS Pharmacy
, EVP, CVS Health, and President
, CVS Pharmacy

9:30 - 10:00am

9:30 - 10:00am
, New Services and Emerging Tech Leader
, PwC
, @ScottLikens
Head back to your office with a new level of confidence talking about blockchain, how it works and - most importantly - why it matters for our industry. PwC will provide a primer on the technology, cover major areas of impact within retail, and highlight some early winners so you have implementable ideas and a short list of who to watch for what’s next in this rapidly evolving conversation.
, New Services and Emerging Tech Leader
, PwC
, @ScottLikens
,
Moderator

10:00 - 11:15am

Separate registration required. Open to retailers only.

Sign up for tours when you register for Shop.org 2018 or through the dashboard after registration has been completed.

These specially-curated tours help you explore Shop.org exhibitors based on the toughest business challenges facing retailers today.  Choose from the following tours:

Marketing Awareness, Acquisition and Analytics
What customers want today is a product or service they value from a seller they trust. Meet with vendors who help retailers use analytics to create awareness that result in customer acquisition.

Future Tech: Blockchain, AR/VR and more
Blockchain’s initial potential in retail is to assist in supply chain/logistics and for transparency. AR &VR is already enabling 3D product visualization for retail. See what it will take to utilize these technologies in retail today.

10:00 - 12:00pm

Connect with solution providers and startups and explore the latest tech at the Innovation Lab.

10:00 - 12:00pm

These curated or scheduled meetings between exhibitors and retailers help solution providers showcase their products to attendees in private meetings.

Separate registration required. Open to retailers only.

Sign up when you register for Shop.org 2018 or through the dashboard after registration has been completed.

10:15 - 10:45am

10:15 - 10:45am
Exhibitor Big Ideas
10:15 - 10:45am
, CEO
, Handy
Retailers are facing the most challenging, unforgiving business environment of the last 50 years. Because of Amazon, customers expect their purchase journey to be frictionless and nearly instant, regardless of the product in question. In response, retailers must enhance the shopping experience in the form of innovative offerings, like installation and assembly services, high-touch customer service, augmented reality, and personalization.
, CEO
, Handy
10:15 - 10:45am
, CEO
, flexReceipts
Get the majority of your customers to provide their best email address in return for this email from you. The email boasts the highest engagement (open and click-through rates) of any customer email. It is an essential catalyst for superior post-purchase journeys. The email supports Voice of the Customer (VoC) and Customer Lifetime Value (LTV) goals. And, it alone can draw up to a six-figure revenue. Sound too good to be true? Tomas Diaz will demonstrate. Don’t miss this talk!
, CEO
, flexReceipts
10:15 - 10:45am
, Chief Digital Officer
, Infogroup
, President
, Yes Lifecycle Marketing
In this presentation, we will rethink the concept of the customer journey. In reality, few consumers remain in the loyalty stage of their journey. Instead, they move from stage to stage in cycles throughout their life. In this session, we will provide tactical advice on ways to win your customers’ passion and advocacy at each stage of their relationship with your brand through comprehensive data, prescriptive insights and sophisticated technology. We’ll define advocacy and consumer passion for all consumer generations at all phases of their journey.
, President
, Yes Lifecycle Marketing
, Chief Digital Officer
, Infogroup

11:00 - 11:30am

11:00 - 11:30am
, Chief Operations Officer
, Dolly
, @KTothSmith
, VP, Business Development
, goPuff
, @goPuff
Consumer demands have transformed the way retailers and brands approach fulfillment and delivery. Forget focusing on managing the last mile - being competitive now demands that companies go the extra mile. Our panelists will explore the biggest factors transforming last mile logistics and how they’re meeting and exceeding the challenge.
, Chief Operations Officer
, Dolly
, @KTothSmith
,
Moderator
, VP, Business Development
, goPuff
, @goPuff
Topics covered: New Retail Models | Supply Chain
11:00 - 11:30am
, Consumer Markets Lead
, Fuel by McKinsey & Co.
, @kfenyo
With a finger on the pulse of retail and an eye towards its future, industry experts are identifying and tracking trends that will help you assess your business today and plan how you pivot and invest tomorrow. Come and hear valuable insights and predictions from multiple retail categories including fashion, food and technology.
, Consumer Markets Lead
, Fuel by McKinsey & Co.
, @kfenyo
Topics covered: Loyalty | Trends, Forecasting
11:00 - 11:30am
, Vice President, Principal Analyst
, Forrester Research
, @smulpuru
, GM, Seller Services
, Etsy, Inc.
, @krutipie
, EVP, Business Development
, Macy's Inc.
, @macys
, General Manager, Retail
, Lovepop Cards
, @lovepop
Online marketplaces are booming, and revenues are expected to double in five years. Shoppers love marketplaces because they can compare products and prices all in one place and buy multiple products from numerous brands. Understandably, everyone now wants a piece of the action. How are established marketplaces maintaining their edge? What strategies do merchants and brands have up their sleeve? We answer these questions and more as we explore the future of marketplaces.
, Vice President, Principal Analyst
, Forrester Research
, @smulpuru
,
Moderator
, GM, Seller Services
, Etsy, Inc.
, @krutipie
, EVP, Business Development
, Macy's Inc.
, @macys
, General Manager, Retail
, Lovepop Cards
, @lovepop
11:00 - 11:30am
, Chief Client Officer
, Acceleration Partners
, @accelerationpar
, Head of Performance Partnerships
, Uber
, @kzorz
Managing partnerships has helped global powerhouses Uber and Pinterest expand their businesses and grow customer acquisition. Making partnerships work requires a relationship built on transparency and aligned incentives, regular communication, and a consistent review of data and performance metrics. Our experts will explore next generation affiliate/partner programs and give a practical guide for mutual success.
, Chief Client Officer
, Acceleration Partners
, @accelerationpar
,
Moderator
, Head of Performance Partnerships
, Uber
, @kzorz
Topics covered: Data, Analytics | Marketing
11:00 - 11:30am
, EVP and President, Global eCommerce
, Levi Strauss & Co.
, @LeviStraussCo
, SVP, Technology, Full Price Selling
, Nordstrom
, @Nordstrom
Mentions of Artificial Intelligence are everywhere, but how can AI actually help your business increase revenue or ROI? In this session, Retail Dive Editor Laura Heller and her panel of retail experts will separate the signal from the noise by providing concrete examples of how AI is already reshaping the entire retail landscape: from discovering customer intent, through the sale and fulfillment, and all the way to retention and loyalty programs.
, SVP, Technology, Full Price Selling
, Nordstrom
, @Nordstrom
, EVP and President, Global eCommerce
, Levi Strauss & Co.
, @LeviStraussCo
11:00 - 11:30am
, New Services and Emerging Tech Leader
, PwC
, @ScottLikens
Here's your chance for interactive learning and networking about everything you're hearing, seeing and doing at Shop.org. Pick and table and topic, and be led in conversation with your peers by an industry executive. These are off-the-record safe spaces to meet other attendees, brainstorm and take ideas from the hypothetical to the practical.
, New Services and Emerging Tech Leader
, PwC
, @ScottLikens

11:30 - 12:00pm

11:30 - 12:00pm
Exhibitor Big Ideas
11:30 - 12:00pm
, VP, Product Strategy
, RedPoint Global

How can retailers automate and deliver real-time interactions in the age of the empowered consumer? The name of the game is leveraging all data sources to create a single view of the customer from anonymous to known. Join Patrick Tripp, VP of Product Strategy at RedPoint Global to learn how to unify data through a customer data platform (CDP), understand customers through identity resolution, and deliver real-time experiences at speed and scale.

Sponsored by:

, VP, Product Strategy
, RedPoint Global
11:30 - 12:00pm

12:00 - 1:30pm

12:00 - 1:30pm

Enjoy lunch with a side of engaging conversation that focuses on tackling the toughest challenges for retailers.

For non-retail attendees, we will offer an exclusive lunch presentation for the media, press, consultants and analysts. Passes are limited. Submissions will be vetted on a first come first served basis.

Open to registered attendees with a Press or Analyst badge.

This luncheon session will focus on how the retail industry is performing using hard data to look beyond the headlines. It will examine the key sectors that are driving retail’s growth and shine a light on some of the major trends and developments that are shaping the reimagination of the industry.

1:30 - 2:45pm

Separate registration required. Open to retailers only.

Sign up for tours when you register for Shop.org 2018 or through the dashboard after registration has been completed.

These specially-curated tours help you explore Shop.org exhibitors based on the toughest business challenges facing retailers today.  Choose from the following tours:

Seamless Customer Experience, Omnichannel and Beyond
If your customers are not getting a seamless Omnichannel experience on all channels you may not be engaging them. Learn what it takes to connect with consumers on all devices and in the store.

Marketing Awareness, Acquisition and Analytics
What customers want today is a product or service they value from a seller they trust. Meet with vendors who help retailers use analytics to create awareness that result in customer acquisition.

Future Tech: Blockchain, AR/VR and more
Blockchain’s initial potential in retail is to assist in supply chain/logistics and for transparency. AR &VR is already enabling 3D product visualization for retail. See what it will take to utilize these technologies in retail today.

1:30 - 3:00pm

Connect with solution providers and startups and explore the latest tech at the Innovation Lab.

These curated or scheduled meetings between exhibitors and retailers help solution providers showcase their products to attendees in private meetings.

Separate registration required. Open to retailers only.

Sign up when you register for Shop.org 2018 or through the dashboard after registration has been completed.

2:15 - 3:00pm

2:15 - 3:00pm

The bar is open! Unwind with adult beverages, delicious apps and some good conversation with other retail innovators.

3:00 - 3:30pm

3:00 - 3:30pm
, Director, Retail
, Snapchat
, @Snapchat
, Director, Retail
, Snapchat
, @Snapchat
,
Moderator

4:30 - 6:30pm

Separate registration required. Open to retailers only.

Tours can be purchased when you register for Shop.org 2018 or through the dashboard after registration has been completed.

See how savvy retailers are using their understanding of changing behaviors and technology to enhance their customers’ journey. Participants can sign-up for experiential tours of retail stores to see, touch, and learn about current innovations. Hear from administrators during the multi-store stop on the features, innovations, store design experience, customer service enhancements, and brand stories.

Retail Stores Tour of the Venetian
The Grand Canal Shoppes at The Venetian, isn’t just a mere Las Vegas shopping mall, but a true shoppers paradise. With serenading gondoliers gliding down the Grand Canal, and the larger-than-life LOVE installation dominating the Waterfall Atrium of The Palazzo, your catered Retail Store Tour of world class retail stores, will provide our guests an experience beyond simple browsing.

Retail Stores Tour of Caesars Palace
The legendary and grand, Caesars Palace which is the home to beautiful villas, gourmet dining, superstar shows, and The Forum Shops. Known as “The Shopping Wonder of the World”, The Forum Shops are a must-see, all-encompassing experience as Las Vegas' definitive luxury shopping destination.