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Agenda

Monday, September 25

8:00 - 11:15am

Separate registration required.

At Shop.org, Boomerang Commerce will host the inaugural Retail Leaders Innovation Summit, an invitation-only, thought leadership forum at the intersection of modern retail and modern technology. Join your peers -- leaders in the retail and eCommerce industry -- for a high impact, fast-paced forum focused on “AI First in Retail.”

Register at https://www.eventbrite.com/e/retail-leaders-innovation-summit-tickets-36598971509

8:00 - 12:00pm

Separate registration required.

In partnership with the Global eCommerce Leaders Forum (GELF), this half-day executive program offers numerous sessions on how retailers and global brands can get their hands into the fastest growing market in the world - China. By sharing insights and lessons learned, the GELF and Shop.org communities will collectively chart a course forward in one of the most engaging and complex ecommerce markets in the world.

Registration is complimentary. Sign-up when you register for Shop.org 2017.

10:00 - 3:00pm

Sign-up required.

Join us for the ultimate shopping field trip and explore The Grove, one of the country’s most acclaimed shopping, dining and lifestyle destinations. Shop.org will provide free shuttle transportation and The Grove will give you a complimentary gift bag filled with shopping essentials.

Shuttles depart the L.A. Convention Center at 10:00am.  Return shuttles depart The Grove at 2:00pm and 3:00pm.

Sign-up when you register for Shop.org 2017.

11:30 - 5:00pm

Separate registration required.

In partnership with Shop.org, AgilOne executives, retail leaders, and industry experts join together for a full day event focused on customer data platform research, trends, and best practices that will leave you with practical tips and new ways to leverage your customer data.

Register at http://www2.agilone.com/agilone-customer-data-platform-summit-1

11:45 - 3:30pm

11:45 - 3:30pm
TechStyle Fashion Group (JustFab), El Segundo, CA
Co-Founder and CEO
MedMen
Author, Entrepreneur, Investor
Co-Owner, Co-Founder and Chef
Kogi BBQ, Chego!, A-Frame, Commissary, POT and LocoL
Corporate Marketing Officer
TechStyle Fashion Group
Co-Founder and Co-CEO
TechStyle Fashion Group
@TechStyle
GM, Fast Fashion Division
TechStyle Fashion Group
Retail Analyst, Startup Advisor
Founder, Founder and CEO
WhizGirls Academy & PlayWerks, Inc.

Exclusively for a group of 100 retail marketing, e-commerce, mobile, and technology executives, the Executive Afternoon program is an interactive mix of presentations, discussions, and networking.

This year, we are taking our Executive Afternoon program to the headquarters of TechStyle Fashion Group (JustFab), in El Segundo, California. Attendance at this program is by invitation only.

5:00 - 7:00pm

5:00 - 7:00pm
Shrine Auditorium, 665 W Jefferson Blvd.
Get the star treatment and be interviewed by Melissa Rivers as you walk the red carpet at the iconic Shrine Auditorium.

Tuesday, September 26

7:00 - 8:30am

During this invite only breakfast, members of the press will get a chance to see, learn and play with the latest technology that will change the retail industry.

7:30 - 8:00am

7:30 - 8:00am
Garden
Mornin’ sunshine! Get your coffee and breakfast and warm up your networking muscles.

8:00 - 9:15am

8:00 - 9:15am
Main Stage
Chairman and CEO
The Tyra Banks Company
Senior Vice President and Chief Technology Officer
Disney Consumer Products and Interactive Media
@Disney

What do a mayor, supermodel-turned-businesswoman and the world's leading entertainment conglomerate have in common? Los Angeles Mayor Eric Garcetti, Tyra Banks and The Walt Disney Company all have remarkable stories of transformation.

8:00am: Reinvention through pivoting

The Supermodel, Super Entrepreneur, and Super CEO, highlights career moments - crossing genres of modeling, television/film production and business - that have helped her answer that critical question: stay the course or change direction?


8:15am: Technology powers the magic: transforming your tech workforce for digital commerce

Disney's technology team is transforming its workforce to succeed in the digital commerce space, with a focus on artificial intelligence and machine learning.

9:00 - 5:30pm

9:00 - 5:30pm
The Floor
Tour the eight product zones from AR/VR to analytics and find the solutions that will bring your best ideas to life.
9:00 - 5:30pm
The Floor, front of 600 aisle
Retail Innovation Lounge is a lounge and learn experience at Shop.org where innovators and disruptors are connected in a cool space with a relaxed vibe. Launched at SXSW in 2016, you'll experience the next level of the future of retail by exploring convergent commerce with new solutions, concepts and authentic conversations. Topics include: retail, brand, technology, marketing, media and entertainment -- all revolving around the mission of moving retail into the future.
9:00 - 5:30pm
The Floor, back of 2200 aisle

The Tech Lab will showcase the technologies that are transforming the way retailers market, connect, and serve their customers. Visitors will experience these “technologies of the future” via custom designed simulations in the environments they are used -- the store, home, and office, and talk directly with tech founders about how their technologies will transfer from the lab to the showroom and full retail stack.

Participating Companies:

Aila Technologies | Augment | Banter | Bond | Branch Messenger | EverThread
FindMine | Glass-Media | Handy | Headliner Labs | InVertex 3D | Ksubaka | MJD Interactive
Perseus Mirrors | Purple WiFi | Revieve | Salesfloor | Satisfi | Slyce | Strypes
StyleSage | Tangiblee | Unata | Xclaim Mobile | Yext

9:30 - 9:50am

9:30 - 9:50am
Tech Talks
9:30 - 9:50am
Tech Talk Stage 4
VP Market Insights
1010data
Amazon’s acquisition of Whole Foods is causing a massive shake up and a lot of assumptions are being made about how the deal will impact both online and offline retail. But what does the data say? Join us for a deep-dive into the data to review the facts.
9:30 - 9:50am
Tech Talk Stage 1
E-Commerce Senior BA
Carhartt, Inc.

Since 1889, Carhartt has found success by listening to customers. The way customers share stories has changed. The impact and influence these consumer insights have on sales and service has become a key part to the brand’s success. Carhartt has built a sophisticated user-generated content (UGC) strategy that has taken these foundational principles of storytelling and the value of customer insights into today’s multi-device, multi-channel customer journey.

This session repeats on Wednesday, September 27 at 11:15am, Tech Talk Stage 1.

9:30 - 9:50am
Tech Talk Stage 2
Founder & IT Management Consultant
IT Management Specialists

As enterprises move towards a unified commerce paradigm, moving products faster and improving customer experience across channels has never been more important. The foundation for your competitive differentiation is not just trusted content but also delivering relevant information for micro-segments and gathering insights for improved customer loyalty. A Modern PIM (Product Information Management) solution is what integrates Product Content across the purchase lifecycle of a customer. School Specialty Inc (SSI) has embarked on a customer-focused transformation experience and streamlined internal processes with a Modern PIM solution.

9:30 - 9:50am
Tech Talk Stage 3
Sr. Director, Performance Marketing
Serena & Lily
Chief Marketing Officer
Selligent
@nsworth
It’s known that behavior is a powerful driver of future purchases, but many brands don’t take steps beyond an abandoned cart program. Much like helping a customer find what they are looking for in a brick and mortar store, there is a lot brands can do by simply pointing the customer to right aisle, the navigation category, using customer web behaviors. Join Sarah Peterson of Serena & Lily and Nick Worth of Selligent to discover how a Consumer-First Marketing philosophy has led Serena & Lily to leverage behaviors to drive more engagement among its consumers that expect an exceptional experience.
9:30 - 9:50am
Tech Talk Stage 5
Ecommerce Manager
The Giving Keys
VP, Sales
Grow
If you want more decisions to lead to wins in today’s extremely fluid business world, you need to guide your decisions and your company with real-time analytics.

9:30 - 10:30am

9:30 - 10:30am
Podcast Studio, 1500 aisle

Retail Tech Podcast focuses on technologies used in online and offline retail by conducting interviews with executives of companies on all sides of the commerce equation. With over 70 interviews in a year, the podcast series is a source of actionable information and advice on different aspects of what drives retail today and how to stay competitive in the future.

Produced by:
Darius Vasefi | Producer, Host | Retail Tech Podcast

10:15 - 10:55am

10:15 - 11:00am

CEO and Founder
GDR Creative Intelligence
@kateancketill

Hear how consumers — and their evolving behaviors — are changing the face of modern retail.

Does it feel like there's a new addition to the C-suite: the Chief Consumer? Understandably so - the digital landscape is constantly changing with new opportunities and challenges for brands and retail. Learn from trend expert Kate Ancketill who will share the most prominent macro trends effecting e-commerce and explain how to best capitalize on them for your benefit. She'll also help connect the dots examining how consumers are interacting with retailers across their path to purchase, and putting themselves in charge.


Key takeaways include:

How to strengthen your retail position in the market
Examples that fly under the radar of data analysis
New consumer research affecting retail: NRF's The Consumer View


Kate is hosting an audience Q&A through the Shop.org mobile app and Twitter. Use #ConsumerView to submit your questions at any time during the session!


This session is optimized for earbuds (free pair included with registration).
10:15 - 11:00am
Breakout Stage 1
Columnist, CEO & Founder
Inc. Magazine, PRÊTE
Moderator
Co-CEO
Harper Wilde
VP, Ecommerce, Digital Marketing and CRM
TOMS
@TOMS

There’s something about the sunshine in Southern California that fuels innovative ideas. TOMS and Harper Wilde shine a light on what makes their L.A.-based companies tick.


What do you get when you combine the spirit of philanthropy with the commitment to educate girls and empower women? TOMS and Harper Wilde. These companies use a combination of spunk, problem-solving, humor, grit and generosity to drive their business and feed their passion. They’ll explain how they got here and where they’re going. By getting closer to their customer TOMS is re-tooling programs based on consumer sentiment. Harper Wilde is analyzing customer behavior from both quantitative and qualitative standpoints to inform new ways to innovate and revolutionize e-commerce. Hear the tactics each is using to increase their business to better serve their market—all the while leading from the heart.


Mondy, Jane and Nina are hosting an audience Q&A through the Shop.org mobile app and Twitter. Use #SoCalInnovate to submit your questions at any time during the session!


This session is optimized for earbuds (free pair included with registration).

10:45 - 11:05am

10:45 - 11:05am
Tech Talks
10:45 - 11:05am
Tech Talk Stage 1
Director, Global E-Commerce
Munchkin
Head of Customer Success
Magento Commerce
With 175 patents over 25 years, Munchkin has become synonymous with baby product innovation around the world. In 2013, Munchkin decided to build upon their robust retail partner business by going direct-to-consumer. To be wherever their customers searched for Munchkin products, the company needed to rethink their approach. Learn about the company’s digital transformation and the guiding principles they applied in creating an award-winning digital customer experience to accelerate their business velocity.
10:45 - 11:05am
Tech Talk Stage 3
Managing Director NA
ciValue
Learn how customer-centricity and personalization can create a differentiating foundation for driving brand affinity and tangible business results
10:45 - 11:05am
Tech Talk Stage 4
Product Manager
CJ Affiliate

Find out what CJ has discovered about affiliate’s true influence and impact on shopping behaviors. These findings are guaranteed to alter perceptions and incentivize increased affiliate budgets in the year ahead.

This session repeats on Wednesday, September 27 at 10:00am, Tech Talk Stage 3.

10:45 - 11:05am
Tech Talk Stage 2
VP, Technology & Product
Skava

Customers are moving away from traditional shopping into omnichannel with mobile serving as the first point of entry. Balancing a mobile-first approach with omnichannel is at the heart of this talk.

10:45 - 11:05am
Tech Talk Stage 5
When it comes to user experience, maintaining high speeds at any level of traffic is a crucial but often overlooked item. This talk will go over quick fixes and long-term wins to prepare your site for fast performance at peak visitor levels.

11:00 - 11:55am

11:00 - 11:55am
Podcast Studio, 1500 aisle

Brick & Data Podcast is all about retail news, analytics, and tech. We cover trending news of the week, surface game changer technologies, and explore how retailers are surviving and thriving.

Produced by:
José Chan | VP, Business Development | Celect, and Professor | Parsons the New School for Design
Todd Harris | Director, Marketing | Celect

11:00 - 12:00pm

11:00 - 12:00pm
Main Stage
Digital Editor
FORTUNE
Moderator
Co-Founder and Co-CEO
TechStyle Fashion Group
@TechStyle
President and CEO
Walmart eCommerce U.S.

Two distinct stories from dynamic entrepreneurs about successfully driving innovation in retail.
 

11:00am: A conversation with Marc Lore

Marc Lore will talk about his ground-breaking plans for Walmart’s ecommerce business, including:

  • focusing the team to drive innovations like associate delivery test, voice and VR
  • dramatically changing the customer value proposition by leveraging omnichannel  capabilities
  • radically expanding long tail expand assortment, acquiring businesses in key merchandise categories

At the end of this session, Marc Lore will host an audience Q&A through the Shop.org mobile app and Twitter. Use #MarcLore to submit your questions at any time during the session!


11:30am: 
TechStyle fashion group reimagines fashion

TechStyle, the startup behind brands JustFab, ShoeDazzle and Fabletics, became the largest pure-play ecommerce company in the world using technology and new approaches to customer acquisition and retention. Driven by metrics, the company has focused the business on conversion and personalization to elevate customer satisfaction.

11:45 - 1:00pm

11:45 - 1:00pm
Pico Drive, The Floor, Compass Terrace

Grab lunch from one of the L.A. food trucks parked outside the convention center on Pico Drive, or browse the two food courts in the convention center (one on the Floor, the other above the South Lobby). 

Seating is available in the Breakout rooms, Feature Stage, and Garden. Additional seating provided outside the Floor near Pico Drive.

12:00 - 1:00pm

12:00 - 1:00pm
Podcast Studio, 1500 aisle
The Bringing Business Retail podcast’s target audience is retail business owners, or people dreaming about opening their own store.

Grab a seat at your topic table of choice – from site experience to mobile to analytics – and join a conversation guided by an industry leader. Lunch is on us, the participation is on you.

Registration is complimentary.  Sign-up when you register for Shop.org 2017

Editor, STORES Media
National Retail Federation
@Susan_Reda
Moderator
During this invitation-only lunch, members of the press and speakers will get a chance to network and discuss the latest news coming out of Shop.org and trends within the industry.

12:15 - 3:15pm

12:15 - 3:15pm
The Floor, back of 1900 aisle

This new, free program helps retailers discover innovative solutions for their business through private, pre-scheduled meetings with tech startups and exhibitors. These 1-on-1 curated meetings are arranged by our partners at Sophelle, who will personally reach out to you to discuss what your challenges are, then match you with companies that best fit your needs. Meetings will take place on Tuesday from 12:00-3:00 and Wednesday from 9:00-12:00.

Open to Retailers.  Sign-up required.

1:00 - 1:20pm

1:00 - 1:20pm
Tech Talks
1:00 - 1:20pm
Tech Talk Stage 2
VP, Sales
Radial

This session will explore the various technologies and solutions required, as well as the integration points of a unified approach, including order management, store fulfillment, and fraud management to meet consumers’ expectations while maintaining profitability and solutions required, as well as the integration points of a unified approach, including order management, store fulfillment, and fraud management to meet consumers’ expectations, while maintaining profitability.

1:00 - 1:20pm
Tech Talk Stage 4
VP, Marketing and CRM
TechStyle Fashion Group
VP, Marketing
Sailthru
The Retail Personalization Index is the industry’s most comprehensive guide to modern personalization and customer experience management, covering 100 innovative retail leaders. Storied brands, household names, and rising upstarts are featured, based on their personalized customer experiences across email, web, mobile, and more. Join us as we reveal which retailers are out-personalizing Amazon, and get inspired by their approaches so that you can determine how to advance your personalization strategy in 2018. To find out more about the Retail Personalization Index visit Sailthru100.com or visit booth 1849.
1:00 - 1:20pm
Tech Talk Stage 5
EVP, Sales & Marketing
Musyfy Inc.
President
Musyfy Inc.
AI Media player recommendation engine for e commerce sites, providing an improved customer experience which is lacking in current online offerings just relying on visual messaging.
1:00 - 1:20pm
Tech Talk Stage 3
CEO
FitForCommerce
CEO
ShopRunner
Today, it’s all about attracting and keeping top shoppers. Move over Amazon! This session covers how shopping networks increase loyalty and provide data to optimize for the future.
1:00 - 1:20pm
Tech Talk Stage 1
eCommerce Business Development Manager, US Market
Canada Post
@jabriggs

No one knows e-commerce in Canada better than Canada Post.  Join us as we illustrate Canadian e-shopper preferences and nuances.  Learn how to maximize your share of the $34B+ Canadians spend online.

1:00 - 2:00pm

1:00 - 2:00pm
Podcast Studio, 1500 aisle
Olapic’s podcast is focused on helping brands deliver more authentic, powerful marketing experiences to their consumer audiences. Hosted by Bill Connolly, the podcast features a rotating set of industry-leading guests, representing consumer brands, emerging and traditional media organizations, and analyst and research firms. Listeners will gain valuable insight into trends shaping the modern marketplace, and learn strategies for succeeding now and into the future.

1:30 - 2:10pm

1:30 - 2:15pm

Chief Experience Officer
SpeedCurve
Moderator
VP, Innovation
West Elm
@lukechatelain
Senior Director, Site Merchandising
Target

UX experts share how to be fast, optimize for conversion and implement the new technology consumers expect.


West Elm and Target are changing shopping - and they've got the apps to prove it! While online shoppers today have entirely different needs and expectations than they did just a few years ago, the ultimate goal for retailers remains the same: make life easier for customers. We will talk to West Elm about how they’ve improved their mobile experience by focusing on load speed, user perceived speed, caching and new browser capabilities. You’ll hear from Target about their new app experience which enhances the customer journey both in-store and on the go with list-making, product location, fulfillment and payment features. We'll share case studies, best practices and mistakes made on the journey.


Luke, Tammy and Grace are hosting an audience Q&A through the Shop.org mobile app and Twitter. Use #NewAgeUX to submit your questions at any time during the session!

This session is optimized for earbuds (free pair included with registration).

Chief Marketing Officer
Selligent
@nsworth
Moderator
Director, Membership & Product Marketing
Sam's Club
Senior Product Manager, Mobile
Walgreen Co.

Focusing on delivering contextual, relevant messages, Sam’s Club and Walgreens are putting the customer front and center.

Customers know more than ever, and want it all: same day delivery, instant check out, real-time customer service - the list goes on! Retailers should focus on consumer-first marketing that creates experiences that address customer preferences, contextual relevancy and personalization, and experiences that add value. In this session, hear how leading retailers are incorporating consumer-first principles to meet these expectations, grab the customer’s attention, build loyalty, and tackle the needs of specific consumer segments...all while incorporating a dash of surprise and delight.


Rick, Ben and Nick are hosting an audience Q&A through the Shop.org mobile app and Twitter. Use #EmpoweredConsumer to submit your questions at any time during the session!


This session is optimized for earbuds (free pair included with registration).

2:00 - 2:20pm

2:00 - 2:20pm
Tech Talks
2:00 - 2:20pm
Tech Talk Stage 2
Head of Marketing
Addressy
@chrisboaz
For an online shopper, filling in their billing and shipping address is a necessary evil. And worse than that if shopping on a mobile device - often it’s the reason carts are abandoned.
 
In a recent study with Internet Retailer & eHouse Studios, we found that type-ahead address verification is the preferred option for 84% of online shoppers in the US.
 
We'll present the key findings from our recent UX report with Internet Retailer & eHouse Studios as well as some key takeaways for optimizing online forms and improving your mobile checkout.
 
2:00 - 2:20pm
Tech Talk Stage 4
Senior Solutions Architect
SAS
@sathish_kumargs
We live in a world where customer expectations are constantly shaped by the exploding volumes of competitive surgical targeting. Omnichannel experiences and customer obsession are not just fancy business terms anymore. As companies go through this journey of realizing their vision/goals, the need for a unifying, powerful, open and scalable enabling technology platform is more compelling now than ever before. Understand how you can increase the potential for success by 10x when you make the right technology choices. Fuel innovation in your organization by mixing efficiency and productivity with accessibility and sound analytic decision making.
2:00 - 2:20pm
Tech Talk Stage 3
President
Yes Lifecycle Marketing
Marketers need the right data management process in place to create a humanized engagement model that transforms their businesses into an insight-driven one capable of effectively engaging today’s complex customers.  This session will reveal how innovation can create much more effective marketing programs and effectively close the measurement gap that plagues many marketing organizations.
2:00 - 2:20pm
Tech Talk Stage 5
Dir, Business Development
Looklet
SVP, Sales & Marketing
Splashlight
2:00 - 2:20pm
Tech Talk Stage 1
VP of Marketing
Lulus
CEO
Certona

Leading women’s fashion retailer Lulus, has grown their business into a first-class digital shopping experience. Join this session to learn how Lulus partnered with Certona to individualize their customer’s journey.

 This session repeats on Tuesday, September 26 at 4:30pm, Tech Talk Stage 1.

2:30 - 3:10pm

2:30 - 3:15pm

Partner
Maveron
@Maveron
Moderator
Co-Founder and CEO
Soko Glam
@sokoglam
Co-Founder and CEO
Dolls Kill
@DollsKill
Co-Founder
Allbirds
@Allbirds

These brands didn’t develop their cult following by accident.


Want to inspire wildly passionate and loyal fans? These brands didn't develop their cult following by accident. By building fantasy personas, telling inspirational stories, emphasizing craftsmanship, and developing entertaining and educational content, these stand-out leaders have thoughtfully cultivated the cult subculture surrounding their brand. Hear how they reached into their customers' psyches to engage shoppers and keep them.

Key takeaways include:
Steal-worthy examples of loyalty-building tactics
How to use business intelligence and data segmentation to build engagement
How storytelling can nurture customer relationships.


Joey, Bobby, David and Rebecca are hosting an audience Q&A through the Shop.org mobile app and Twitter. Use #CultBrands to submit your questions at any time during the session!


This session is optimized for earbuds (free pair included with registration).

President
YPulse
Moderator
Global Brand President
American Eagle Outfitters
@aeo
President
Dormify
@dormify

What you need to know about how to push digital natives' buttons.


Catering to Generation Z requires a new drop down menu of options. They don’t shop that same way previous generations did; nor do their attitudes align with older cohorts. How do digital natives, with ready access to the web, feel about physical stores, experiential retail and social media? Hint: Much differently than you might think.


Dan, Chad and Caren are hosting an audience Q&A through the Shop.org mobile app and Twitter. Use #GenZInsights to submit your questions at any time during the session! 


This session is optimized for earbuds (free pair included with registration).

2:30 - 4:00pm

2:30 - 4:00pm
Podcast Studio, 1500 aisle

Total Retail Talks is for retail executives who crave the knowledge and insights needed to stay successful in today's fast-paced industry.  Through engaging talks and focused interviews, listeners take away useful information and practical advice from a full roster of retail experts, influencers and leaders.

Produced by:
Melissa Campanelli | Editor-in-Chief/Editorial Content Director, Total Retail | Co-Founder, Women in Retail Leadershop Circle
Joe Keenan | Executive Editor | Total Retail

3:00 - 3:20pm

3:00 - 3:20pm
Tech Talks
3:00 - 3:20pm
Tech Talk Stage 1
Chief Product Officer
commercetools
3:00 - 3:20pm
Tech Talk Stage 3
Co-founder and CEO
Bounce Exchange
Head of Digital
Advance Auto Parts
Digital marketing ushered in an era of next-level targeting and exponential growth, but the market has become saturated, so what happens next? When the only channels driving significant revenue are Facebook and Google, what can retailers do when they are working with limited resources but facing massive competition?  Join Ryan Urban, CEO of BounceX in conversation with Peter Zeiner, Head of Digital for Advanced Autoparts as they discuss the challenges marketers are facing in the age of Amazon. During this Fireside Chat, they’ll discuss how AAP was able to double their revenue by amplifying their existing channels through identification.
3:00 - 3:20pm
Tech Talk Stage 2
CMO
Verve
Co-founder and CEO
Boon + Gable
As highly discriminating experimenters, Mobile Prodigies - younger Millennials and older Gen Z mobile users - are leading the mobile app revolution, eager to try new apps and bring both entertainment and utility to their busy lives. Meeting their desire for both help and inspiration, Boon + Gable has eliminated many of the frustrations of shopping by leveraging the best of physical and digital to help Mobile Prodigies shop. In a mobile-only world, one in which 60% of Mobile Prodigies report that they would rather lose their wallet than their phone, Boon + Gable are on the cutting edge of responding to that mindset. Join his session for a deep dive into what the company’s strategy can teach us about leading the new mobile-to-online/offline shift.
3:00 - 3:20pm
Tech Talk Stage 4
Co-founder and CEO
Namogoo
15-20% of visits to ecommerce sites are hijacked by online hawkers via Digital Malware ad injections. Companies are losing customers and revenue to this phenomenon, with little to no visibility into the cause. Namogoo CEO and co-founder Chemi Katz will walk you through the scale, impact, and analytics of the problem and announce an offer for attendees of Shop.org.
3:00 - 3:20pm
Tech Talk Stage 5
cClearly, Inc.
The session will focus on the types of external data that can be used, the invaluable insights that can be gleaned and how they can be activated and actioned on for campaign optimization.

3:30 - 4:45pm

3:30 - 4:45pm
Main Stage
Former CMO
Macy's, Inc.
Moderator
Founder and CEO
Minted
@mnaficy
Founder and CEO
Beautycounter
@GreggRenfrew
Co-Founder and Co-CEO
theSkimm
@DMWeisberg
Co-Founder and Co-CEO
theSkimm
@cbzakin

The female founders and CEOs behind Beautycounter, Minted and theSkimm share how they've developed their entrepreneurial brands.


3:30pm: Leading a movement

Building a movement to disrupt the 62 billion dollar beauty industry doesn’t happen overnight. Armed with information, passion, and a team of 25K women, Gregg Renfrew will walk you through the inspiration for Beautycounter, the brand’s unique business model, and it’s mission to effect legislative change all the way to Washington.


3:50pm: Presentation by Minted


4:05pm: Not your typical startup founders: how two journalists became tech and media experts

By offering short, relatable news briefs that fit specifically into the routines of intelligent, busy working-class readers, theSkimm became the first news outlet to saturate a then-untouched sector of the market. Danielle and Carly discuss how they built the platform that brought them from news journalists to successful tech and media experts seemingly overnight; and share the trials and tribulations they encountered along the way, from building a business and hiring a team, to assembling a galvanized community of millions of dedicated ‘Skimm’bassadors,’ to fundraising and finding investors.


At the end of this session, Martine will host an audience Q&A through the Shop.org mobile app and Twitter. Use #WomenRule to submit your questions at any time during the session!

4:30 - 4:50pm

4:30 - 4:50pm
Tech Talks
4:30 - 4:50pm
Tech Talk Stage 5
IceCream Labs Inc
CTO
IceCream Labs Inc.
Product data drives “great online customer experience” and is key to conversion. Learn how machine learning can be used enrich and enhance your product data in this live session.  Get a walkthrough of automated product categorization, improving title, descriptions, attributes and more.
4:30 - 4:50pm
Tech Talk Stage 2
CMO
Vyze
Vyze will unveil new research on what young shoppers want and expect when it’s time to buy. Learn what is holding you back - and how to boost loyalty & sales by meeting shoppers’ real needs at checkout.
4:30 - 4:50pm
Tech Talk Stage 1
VP of Marketing
Lulus
CEO
Certona

Leading women’s fashion retailer Lulus, has grown their business into a first-class digital shopping experience. Join this session to learn how Lulus partnered with Certona to individualize their customer’s journey.

4:30 - 4:50pm
Tech Talk Stage 3
Director, Operations
Delegator
Agency Development Manager
Google
Google and Delegator will share tactics that you can implement immediately to increase returns from AdWords while cutting wasted spend. Don’t miss out on the latest insights straight from Google.
4:30 - 4:50pm
Tech Talk Stage 4
Director of Global Marketing
Belkin International
Sr. Dir., Head of Solution Marketing for Marketing Audience
SAP Hybris
Belkin is erasing the off vs. online experiences and creating seamless customer experiences by truly listening to their customers and applying the insights back into their business that drives the brand experiences; from messaging to the product innovations.  Learn the key steps to evolve to transform the marketing organization to be customer centric.

 

4:45 - 5:30pm

4:45 - 5:30pm
Garden
The bar is open! Unwind in the Garden, the social hub on The Floor, with local craft beers, delicious apps and some good conversation with other digital dynamos.

5:30 - 10:30pm

5:30 - 10:30pm
Shuttle from L.A. Convention Center

This event is SOLD OUT!

See the Los Angeles Dodgers vs. San Diego Padres game and attend an exclusive networking party on September 26. Shop.org will host the special pre-game happy hour on the Loge Terrace where you’ll be able to talk shop and baseball with the most successful and influential people in digital retail.

This event is open to retailers and non-retailers, and free transportation to and from Dodger Stadium will be provided. Shuttles leave the L.A. Convention Center at 5:30pm and return after the game.

6:00 - 9:00pm

Separate registration required.

Five dinners, five L.A. restaurants, five industry leaders hosting. It’s peer-to-peer idea sharing over a relaxed dinner. Limited availability for retailers only.

Registration is complimentary. Sign-up when you register for Shop.org 2017.

Wednesday, September 27

7:30 - 8:00am

7:30 - 8:00am
Garden
Rise and shine, it’s coffee time. Grab a bite and fuel up for another big day.

8:00 - 9:15am

8:00 - 9:15am
Main Stage
President and Chief Executive Officer
Weight Watchers International, Inc.
Moderator
Clinical Professor of Marketing, NYU Stern
Founder and Chairman, L2
Professor
The Wharton School of Business at the University of Pennsylvania

Renowned business professors and authors Scott Galloway and Adam Grant present in back-to-back sessions, sharing who is having the biggest impact on business and society and how to strategically set your company apart.
 

8:00am: The four: What to do

Worth more than $2.3 trillion combined, the big four (Apple, Amazon, Facebook, and Google) continue to define disruption and grab share from media companies, brands, and retailers. Focused on the transforming state of retail, Scott Galloway Professor of Marketing at the NYU Stern School of Business, and Founder of L2, will showcase how the traditional rules of business doesn't apply to the Big Four and identify ways that brands and companies can fight back.

8:30am: Originals: How non-conformists move the world

To survive and thrive, organizations need original thinking. Yet most individuals stay silent instead of voicing their best ideas—and many leaders stifle dissent rather than encouraging it. Drawing on his blockbuster book, Originals, Adam Grant explores how we can all get better at recognizing and championing new ideas; how to overcome fear and doubt; and how to build cultures that welcome diverse perspectives and honest feedback. He reveals why late entrants typically beat first movers; why friendly managers end up being the least supportive; how devil’s advocates often backfire but contrarian opinions are useful even when they’re wrong; and how the values that help organizations prosper early on are the same that thwart their growth later. Grant’s insights on unleashing originality have been praised by J.J. Abrams, Richard Branson, Malcolm Gladwell, Sheryl Sandberg and Peter Thiel, and this talk brings them to life in ways that are both surprising and entertaining.

At the end of this session, Adam Grant and Mindy Grossman will host an audience Q&A through the Shop.org mobile app and Twitter. Use #ProvocativeIdeas to submit your questions at any time during the session!

9:00 - 9:20am

9:00 - 9:20am
Tech Talks
9:00 - 9:20am
Tech Talk Stage 3
9:00 - 9:20am
Tech Talk Stage 4
CEO and Founder
Crealytics
@AndreasReiffen
Now that retailers have made the investment to collect and understand their customer, performance, and product-level data, what are the best practices to put it into use across the marketing organization?  By connecting product advertising to price and inventory optimization, this talk will demonstrate via specific case studies how retailers can accelerate sell-through, improve new customer acquisition and increase top-line revenue.
9:00 - 9:20am
Tech Talk Stage 5
Co-Founder and CEO
Linc Global
Sr. Director Strategic Operations
TechStyle
Learn how a tech-first retailer uses chatbots for customer service & engagement. See their approach to cutting costs and improving service with AI automation in Facebook Messenger.
9:00 - 9:20am
Tech Talk Stage 1
Chief Revenue Officer
PowerReviews
Consumers demand transparency and accountability from businesses or they move on. But what does transparency really mean, and where is it taking us? This session will discuss the future of transparency.
9:00 - 9:20am
Tech Talk Stage 2
CEO & Founder
OceanX
@MyOceanX
What can large brands and omni-channel retailers do to compete with Amazon?  OceanX CEO and Founder Georg Richter will share how and why direct-to-consumer subscriptions are one of the best ways to take back the customer relationship and compete. 

9:00 - 10:00am

9:00 - 10:00am
Podcast Studio, 1500 aisle

Each week, brothers Trent and Layton Kling release a new podcast covering the world of retail, including business developments, trends, and historical perspectives. Podcasts feature news summaries, interviews, and previews of industry goings-on, intended for a wide variety of listeners.

Produced by:
Layton Kling
Trent Kling | Associate Professor, Communications | Pittsburg State University

9:00 - 3:00pm

9:00 - 3:00pm
The Floor
Find new partners and explore the game-changing tech you haven’t even heard about.
9:00 - 3:00pm
The Floor, front of 600 aisle
Retail Innovation Lounge is a lounge and learn experience at Shop.org where innovators and disruptors are connected in a cool space with a relaxed vibe. Launched at SXSW in 2016, you'll experience the next level of the future of retail by exploring convergent commerce with new solutions, concepts and authentic conversations. Topics include: retail, brand, technology, marketing, media and entertainment -- all revolving around the mission of moving retail into the future.
9:00 - 3:00pm
The Floor, back of 2200 aisle

The Tech Lab will showcase the technologies that are transforming the way retailers market, connect, and serve their customers. Visitors will experience these “technologies of the future” via custom designed simulations in the environments they are used -- the store, home, and office, and talk directly with tech founders about how their technologies will transfer from the lab to the showroom and full retail stack.

Participating Companies:

Aila Technologies | Augment | Banter | Bond | Branch Messenger | EverThread
FindMine | Glass-Media | Handy | Headliner Labs | InVertex 3D | Ksubaka | MJD Interactive
Perseus Mirrors | Purple WiFi | Revieve | Salesfloor | Satisfi | Slyce | Strypes
StyleSage | Tangiblee | Unata | Xclaim Mobile | Yext

9:30 - 9:50am

9:30 - 9:50am
Tech Talks
9:30 - 9:50am
Tech Talk Stage 4
Senior Vice President
Blueocean Market Intelligence
The highly competitive digital world has become a chessboard where there are moves after another.  So what do you do? Unravel the enigma to win this strategy game.
9:30 - 9:50am
Tech Talk Stage 2
Co-founder and CEO
Global-e
Why not convert your international online traffic into sales? Join us to hear how to achieve a seamless local ecommerce experience for cross border shoppers and enjoy significant new revenue streams.
9:30 - 9:50am
Tech Talk Stage 1
Head of Enterprise
Yotpo
@mikedash
Founder
Blenders Eyewear
What's the next stage of social selling? This session covers how brand advocacy is evolving and how the fastest-growing brands leverage advocates to build long-term loyalty and boost social ad ROI.
9:30 - 9:50am
Tech Talk Stage 5
Co-Founder
searchreputation.net
Everyone is Googling you. In minutes, they get a first impression of you. You are, what Google says you are: But have we really understood the implication on businesses, careers and reputation?
9:30 - 9:50am
Tech Talk Stage 3
Portfolio Marketing Professional - Watson Commerce
IBM
Subject Matter Expert, Watson Marketing
IBM
Take a quick look across the Atlantic and learn how a luxury retailer is understanding customer behaviors and personalizing marketing in new and exciting ways. Learn from their best practices and see how they infuse AI into their experiences with IBM Watson Customer Engagement.

9:30 - 10:00am

9:30 - 10:15am

VP, Digital Merchandising & Analytics
Kohl's Corporation
Principal
Deloitte Consulting LLP

Kohl's is using data - a lot of it - to help track the ever-evolving influence of digital on retail.


Amid a deluge of data, Kohl's is merging data from consumers' online and in-store activity to develop an intimate and holistic portrait of its shopper. Hear how the Kohl's team develops a full picture of the online and in-store activity of each shopper using clickstream and point of sale system data.

Deloitte provides further insight on how to:

Track the many digital touch points along the path to in-store purchase and measure their effect on consumer behavior.

Capitalize on digital touch points to enhance in-store experience and sales.

Identify online and offline opportunities for engagement that combine to elevate the overall customer experience.


Jeff and Sarah are hosting an audience Q&A through the Shop.org mobile app and Twitter. Use #KohlsDigital to submit your questions at any time during the session!


This session is optimized for earbuds (free pair included with registration).

9:30 - 10:15am
Breakout Stage 1
VP, Marketing
AdRoll
Moderator
Director, Digital Marketing
Purple
@BryantGarvin

What's the recipe for viral content, and how do you find hungry consumers?


Purple isn’t the only company selling mattresses online, but it’s probably the only one with viral videos contributing to 924% growth in mobile conversions and revenue. The idea was to sell directly to the customer, providing personalized service and technically advanced products without markups. A digital-first approach to marketing might seem obvious, but their viral videos – we’re talking over 200 million views in the first year – were far from ordinary. Get their behind-the-scenes 'how to' on everything from successfully balancing your marketing spend between science and creative to diversifying your partners and platforms.


Bryant and Garvin are hosting an audience Q&A through the Shop.org mobile app and Twitter. Use #RoadtoViral to submit your questions at any time during the session!


This session is optimized for earbuds (free pair included with registration).

9:30 - 10:30am

9:30 - 10:30am
The Floor, back of 1900 aisle

This new, free program helps retailers discover innovative solutions for their business through private, pre-scheduled meetings with tech startups and exhibitors. These 1-on-1 curated meetings are arranged by our partners at Sophelle, who will personally reach out to you to discuss what your challenges are, then match you with companies that best fit your needs. Meetings will take place on Tuesday from 12:00-3:00 and Wednesday from 9:00-12:00.

Open to Retailers.  Sign-up required.

10:00 - 10:20am

10:00 - 10:20am
Tech Talks
10:00 - 10:20am
Tech Talk Stage 4
SVP, Social & Disruptive Marketing Strategies
Yes Lifecycle Marketing
Consumers expect highly relevant, cross-channel, engaging communications when, where, and how they want it.  This session will demonstrate how Big Data can be focused to power insight-driven, goal oriented, and measurable cross-channel communications that drive engagement and attributable results for marketers.
10:00 - 10:20am
Tech Talk Stage 3
Product Manager
CJ Affiliate
Find out what CJ has discovered about affiliate’s true influence and impact on shopping behaviors. These findings are guaranteed to alter perceptions and incentivize increased affiliate budgets in the year ahead.
10:00 - 10:20am
Tech Talk Stage 2
Omnichannel requires real-time data and 90% of ecommerce is performing data entry on portals or building spreadsheets to meet your requirements. Solving this problem will mean the difference between staying relevant and becoming obsolete.
 
10:00 - 10:20am
Tech Talk Stage 1
VP, Innovation
Skava
AI is making waves in retail, most notably via personalized product recommendations. Learn how retailers will leverage AI to bring new and engaging experiences to life across all touch points.
10:00 - 10:20am
Tech Talk Stage 5
VP, Strategy and Client Services
NgageIQ (Division of CentricIQ)
VP, Sales and Marketing
NgageIQ (Division of CentricIQ)
Why simply retarget anonymously when you can re-engage personally? Programmatic Re-engagement™ - will turn anonymous web browsers into buyers with personalized multi-channels messages and achieve a 10 times higher response rate.

10:30 - 11:25am

10:30 - 11:25am
Podcast Studio, 1500 aisle

A retail-focused podcast looking at the future of digital commerce.

Produced by:
Philip Jackson | E-commerce Evangelist
Brian Lange | Director, West Coast | Something Digital

10:30 - 11:30am

10:30 - 11:30am
Main Stage
Founder and CEO
Affirm
@mlevchin
Moderator
Founder and CEO
Rockets of Awesome
@rocketsofawesom
Founder and CEO
Tradesy
@tradesy
CEO
DSW Inc.
@DSWShoeLovers
Executive Chairman & CEO, Ashley Stewart and Founder & President, FirePine Group
@iamjamesrhee
Co-founder and SVP, Performance Marketing
Peloton

Founders and CEOs talk candidly about leading their companies through major transformation and discuss building loyal and engaged customers.


10:30am: DSW’s brand revitalization story: inspiring self-expression

With the retail landscape rapidly changing, DSW knew it needed to differentiate to survive and thrive. Learn how its new mission to inspire self-expression is galvanizing the DSW team to deliver an engaging customer experience that stirs emotion through loyalty, technology, and a new aesthetic that draws on its warehouse heritage.


10:50am: Reinventing retail in the age of the connected customer

Start-up founders converse on hot topics in retail: new business models, role of brand, importance of the customer experience, driving loyalty, trends, company pivots and the impact of Amazon.  


11:10am: The Ashley Stewart movement: a story of reinvention through kindness, social media and math

Want to hear about how a twice-bankrupt brick-and-mortar retailer with decades of operating losses and no corporate wi-fi as late as 2013 (!) became a cutting-edge and socially influential budding media brand in less than four years? Hear from James Rhee, long-time private equity investor turned unlikely CEO, as he walks through his approach to operations (from bond durations to Toyota production system tenets) and the convergence of life and business through social media.  Most importantly, learn how his emphasis on kindness and inclusiveness propelled a shocking cultural and technological revolution that drove one of the most successful financial exits of 2016.

10:45 - 11:05am

10:45 - 11:05am
Tech Talks
10:45 - 11:05am
Tech Talk Stage 2
Vice President & General Manager of Agency Services
PFS
PFS delivers personalized experiences to customers and maximizes conversions through Salesforce Marketing Cloud and Commerce Cloud with Connected Commerce, a Salesforce Fullforce Certified Solution.
10:45 - 11:05am
Tech Talk Stage 4
CoFounder & VP, Business
Nexla
CoFounder & CEO
Nexla

The next generation of digital native retailers are fluent in data. They’re using it to create new customer experiences and rapidly scale their businesses. Learn how companies like Instacart and Poshmark are leveraging data operations to delight customers, onboard new vendor partners, and work smarter.

10:45 - 11:05am
Tech Talk Stage 3
Co-Founder and COO
PriceWaiter

The internet is the most efficient market in history - great for shoppers but challenging for retailers. Amidst a sea of competitors who are only a click away, retailers (1) lose 98% of traffic they pay for, (2) fall victim to third-party sites who take their customers and force a side-by-side price-based race-to-the-bottom, and (3) are often hostage to M.A.P.

Successful selling online takes more than good advertising, good products and a good website. It takes tools that engage, convert and retain your customers - tools you can use to compete against competitors small and large - even Amazon.

10:45 - 11:05am
Tech Talk Stage 5
Social Native
People today are spending just 1.7 seconds with any piece of online content. Not even 2 whole seconds on something it took weeks and potentially thousands of dollars for a brand to create. Join David Shadpour, CEO and Co-founder of Social Native, to discuss how marketers are utilizing personalized marketing solutions to predict content relevancy and increase performance.
10:45 - 11:05am
Tech Talk Stage 1
Head of Product
ContentSquare
CMO
ContentSquare
In a world where Amazon, Apple and Airbnb are constantly raising the bar for customer expectations, learn how leading brands triumph by tailoring experiences based on digital customers’ Mindsets (e.g. quick buy vs selective purchase, emotion driven hesitation, frustration, and more). See and embrace the art-of-the-possible to capture emotion and pave the way for finer grained targeting.
 

11:15 - 11:35am

11:15 - 11:35am
Tech Talks
11:15 - 11:35am
Tech Talk Stage 5
CEO
CrowdANALYTIX, Inc.
https://twitter.com/divyabh
In this session we will demonstrate on a live retailer website to show how most search engines fail to capture consumer intent, highlight what retailers lose from sub-optimal product information, showcase a live demo of our tool of how image extraction models can be used to extract product attributes and explain how retailers can automate product information enrichment in a few weeks.
11:15 - 11:35am
Tech Talk Stage 2
CEO
flexReceipts
Join Tomas Diaz from flexReceipts to learn 5 killer ways that GNC, Aldo Shoes, and Destination XL are leveraging smart email receipts to capture 50% of in-store customers and drive a huge ROI.
11:15 - 11:35am
Tech Talk Stage 1
E-Commerce Senior BA
Carhartt, Inc.
Since 1889, Carhartt has found success by listening to customers. The way customers share stories has changed. The impact and influence these consumer insights have on sales and service has become a key part to the brand’s success. Carhartt has built a sophisticated user-generated content (UGC) strategy that has taken these foundational principles of storytelling and the value of customer insights into today’s multi-device, multi-channel customer journey.
11:15 - 11:35am
Tech Talk Stage 4
Founder and CEO
Boomerang Commerce

With greater competitive pressure on price and the ongoing growth in eCommerce across every retail category, retailers should no longer focus on measuring profitability using a gross margin benchmark. Join this talk to learn about measuring retail performance with the metric that really matters in the future of retail - contribution margin - and hear about the five levers retailers have to boost profitability - from price optimization to vendor management to last mile shipping.

11:15 - 11:35am
Tech Talk Stage 3
SVP, Technology
Rauxa
Chief Marketing Officer
Selligent
@nsworth
Marketers understand that consumers are entitled and expect brands to know them. Many marketers, however, struggle with bringing together data, technology and content to identify and create powerful relationships with consumers that drive long term value and satisfaction. Join Nick Worth, CMO of Selligent and Deepak Narisety, SVP of Technology at Rauxa, to discover how both companies enable brands to solve one of the biggest challenges of the post-digital age--implementing a Consumer-First insight-led engagement strategy that works.

11:30 - 12:30pm

11:30 - 12:30pm
Podcast Studio, 1500 aisle
NRF’s podcast features unfiltered, insightful conversations with the industry’s most interesting people. Hear retail executives, industry experts, entrepreneurs and influencers discuss trends, their career stories and the future of retail.

11:30 - 1:00pm

CEO & Founder
Grokker
@LBorenstein @GrokkerInc
Founder & CEO
MM.LaFleur
@mmlafleur
Founder & Chairman
theBoardlist
https://twitter.com/sukhindersingh

An exclusive luncheon for the women running and rocking retail. Limited availability for retailers only.

Registration is complimentary.  Sign-up when you register for Shop.org 2017.

11:45 - 1:00pm

11:45 - 1:00pm
Pico Drive, The Floor, Compass Terrace

Grab lunch from one of the L.A. food trucks parked outside the convention center on Pico Drive, or browse the two food courts in the convention center (one on the Floor, the other above the South Lobby). 

Seating is available in the Breakout rooms, Feature Stage, and Garden. Additional seating provided outside the Floor near Pico Drive.

11:45 - 2:00pm

11:45 - 2:00pm
The Floor, back of 1900 aisle

This new, free program helps retailers discover innovative solutions for their business through private, pre-scheduled meetings with tech startups and exhibitors. These 1-on-1 curated meetings are arranged by our partners at Sophelle, who will personally reach out to you to discuss what your challenges are, then match you with companies that best fit your needs. Meetings will take place on Tuesday from 12:00-3:00 and Wednesday from 9:00-12:00.

Open to Retailers.  Sign-up required.

12:00 - 1:00pm

President
IHL Group
@gregbuzek
Director, Retail and Consumer Insights
National Retail Federation
VP, Research Development and Industry Analysis
National Retail Federation

Consumers’ choices in terms of where, how and why they buy are redefining retail and creating a new playbook for the industry. Join Mark Mathews and Katherine Cullen from the NRF Research team and Greg Busek, President of the IHL Group as they discuss findings from NRF’s inaugural Consumer View and the customer trends that are transforming retail as we know it.

Open to members of the Media only. Lunch will be provided.

1:00 - 1:20pm

1:00 - 1:20pm
Tech Talks
1:00 - 1:20pm
Tech Talk Stage 1
VP, Direct to Consumer & Digital
TaylorMade Golf
General Manager, Klarna North America
Klarna

Learn how TaylorMade and Klarna are increasing customer loyalty by removing friction from the point of purchase via a subscription capability that provides instant access to the latest club technology.

1:00 - 1:20pm
Tech Talk Stage 5
Head of eCommerce
Hyland's Inc.
Co-founder, VP of Business Development
Salsify

Cultivating a winning product experience online goes way beyond PIM. Learn how software platforms are impacting brand marketing & merchandising strategies at global brands like Coke, Bosch and others.
 

Shop.org Digital Commerce Startup of the Year 2017 Finalist

1:00 - 1:20pm
Tech Talk Stage 4
Chief Digital Officer and CIO
DXL Group
CEO and Co-founder
DynamicAction

Time to radically reset! In order to succeed, innovative retailers are leveraging artificial intelligence to connect and analyze millions of data points from every part of their digital and physical business in order to empower their human experts to make rapid, profitable strategies work at the speed of Amazon.

Shop.org Digital Commerce Startup of the Year 2017 Finalist

1:00 - 1:20pm
Tech Talk Stage 2
Director of eCommerce
Ashley Stewart
CRO
DemandJump

Savvy retailers are leveraging AI to source new customers with precision. Learn how forward-thinking marketers are increasing qualified traffic, winning new customers and driving revenue for their brands.

Shop.org Digital Commerce Startup of the Year 2017 Finalist

1:00 - 1:20pm
Tech Talk Stage 3
Data as a Service Enterprise Account Manager
Informatica
From the right contact data to a complete view of your customer across the company, savvy retail marketers count on high quality, trusted data to drive engagement for improved customer experiences.

1:00 - 2:00pm

1:00 - 2:00pm
Podcast Studio, 1500 aisle

This podcast is geared to ecommerce entrepreneurs and professionals who tune in to hear stories of success and struggle to which they may relate, aspire to, and most importantly learn. Through positive and engaging conversation packed with valuable insights, ecommerce professionals of all sizes gain actionable strategies to take their online businesses to the next level. Join host, Branden Moskwa, as he chats with ecommerce entrepreneurs, influencers and ecommerce solution providers who hope to enrich the lives of the everyday ecommerce entrepreneur.

Produced by:
Branden Moskwa | Founder | Nadimo.com

1:15 - 1:55pm

1:15 - 2:00pm

Executive Chairman & CEO, Ashley Stewart and Founder & President, FirePine Group
@iamjamesrhee
Moderator
Partner
Maveron
@Maveron
Head of Investments
Tusk Ventures
@jordannof
Managing Partner, Silicon Valley
GGV Capital

Hear from top venture capitalists on how the retail and ecommerce is transforming, how to measure success in modern retail, advice to companies on when and how to pivot and overall insights on the current ecosystem of start-ups.


Rebecca, Jordan, James and Hans are hosting an audience Q&A through the Shop.org mobile app and Twitter. Use #VCsTalkRetail to submit your questions at any time during the session!


This session is optimized for earbuds (free pair included with registration).

CEO and Founder
OAK
Moderator
Retail Innovation Lead
Google
Global Director of Project Management and Performance Innovation
Nike, Inc.

Chatbots and AI-powered messaging could be the future of social commerce. Startups, brands and social platforms share what works and what's to come.


Healey is hosting an audience Q&A through the Shop.org mobile app and Twitter. Use #ConversationalCommerce to submit your questions at any time during the session!


This session is optimized for earbuds (free pair included with registration).

2:00 - 2:20pm

2:00 - 2:20pm
Tech Talks
2:00 - 2:20pm
Tech Talk Stage 4
Director, Industry Strategy Retail
Adobe

Retailers must take an experience-first approach that engages customers as they move between device and store. Today’s digitally sophisticated shoppers require memorable, immersive experiences.

As AI has become more reliable, it offers retailers powerful means to intelligently predict customer behavior, enhance the shopper experience and ultimately increase sales. Ranging from the ability for shoppers to receive suggestions based on their shopping behaviors - a belt that matches a pair of pants, wine paired to a dinner recipe - to digitally enabled experiences such as virtual makeovers that draw consumers into brick-and-mortar stores, AI-fueled recommendations are enhanced with each interaction. AI also has the potential to transform retail operations including Merchandising, Supply Chain and Product Lifecycle Management.

2:00 - 2:20pm
Tech Talk Stage 5
Metricstory Incorporated
Co-Founder and CTO
Metricstory
This session will cover how ecommerce retailers can efficiently make the most of their largest set of streaming data from their company and customers - Google Analytics.
2:00 - 2:20pm
Tech Talk Stage 1
CMO
PF Tech

As retailers struggle to find profit, marketplaces win with best-in-class customer experiences and endless aisle. Learn how PFTech enables retailers & brands to host their own B2B & B2C marketplaces.

2:00 - 2:20pm
Tech Talk Stage 3
Chief Digital Officer and CIO
DXL Group
SVP, Retailer & Brand Solution
RetailMeNot, Inc.
Learn how retailers are leveraging mobile and digital marketing to increase their sales on desktop, on mobile and in-store. By employing omnichannel strategies and experimenting with new types of offer content, retailers are extending their reach to drive sales. In this session, you’ll hear from DXL on innovative digital marketing strategies that drive results.
2:00 - 2:20pm
Tech Talk Stage 2
VP, Market Insights
1010data
Understand how shopper behavior is changing online to optimize your channel strategy. Dive into ecommerce CPG market share, merchant affinities, and search ROI to understand what/s converting on mobile vs desktop.

2:15 - 3:00pm

2:15 - 3:00pm
Main Stage
President, Direct to Consumer
Nike Inc.
@Nike
Moderator
CEO, Kobe Inc. and General Partner, Bryant Stibel
Global Director
Big Easy Productions Inc.
President and CEO
National Retail Federation

Provocative conversations with celebrity entrepreneurs who followed their passion in content creation, media, and sports.


2:15pm: A conversation with Omar Miller

Actor and entrepreneur talks with Matthew Shay about the changing media landscape, content, and how to create and engage an audience.


2:30pm: Off the court with Kobe Bryant

The five-time NBA champion talks with Heidi O’Neill about life post-Lakers and the formation of his own business enterprise.


At the end of this session, Heidi O'Neill will host an audience Q&A with Kobe Bryant through the Shop.org mobile app and Twitter. Use #MambaMentality to submit your questions at any time during the session!